JANORAH BROOKS
Hampton,GA
Summary
Responsive and engaging assistant with strong knowledge of office administration and common human resources operations along with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow and onboarding. Focused on keeping systems updated and facilitating positive employee relations.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
TOTO USA Inc.
07.2023 - Current
- Developed training materials for new support representatives, fostering knowledge sharing and onboarding efficiency.
- Organized and maintained filing systems, improving retrieval efficiency and document accuracy.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
Customer Service Team Leader
City National Bank & Trust
10.2021 - Current
- Managed employee onboarding, facilitating training sessions and integrating new hires into company culture.
- Conducted exit interviews with terminated employees.
- Monitored and analyzed employee satisfaction survey results.
- Supported performance management processes by organizing evaluations and providing feedback resources to managers.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Store Assistant
Commissary
08.2018 - 10.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Trained new employees on store policies, procedures, and customer service best practices.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Operations Manager
American Eagle Outfitters
05.2016 - 08.2018
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Trained and mentored staff on operational procedures, fostering a culture of safety and efficiency.
- Managed scheduling and staffing needs, optimizing labor costs while maintaining service quality during peak periods.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
Assistant Manager
Rue21
01.2016 - 05.2017
- Developed and delivered training programs to enhance employee skills and performance.
- Coordinated recruitment processes, ensuring efficient candidate screening and interview scheduling.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
Some College (No Degree) - Pre-Dentistry
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma - undefined
Douglas Byrd
Fayetteville, NCDental Assisting Certification - Dental Assisting
Tyler Junior College
Skills
- Candidate sourcing
- Data Entry and Maintenance
- Quality Assurance Evaluation
- Office administration
- Team-Building
- Schedule Coordination
- Microsoft Office/Outlook
- Customer Service
- Problem-Solving
- Operations Management
Timeline
Technical Support Representative
TOTO USA Inc.
07.2023 - Current
Customer Service Team Leader
City National Bank & Trust
10.2021 - Current
Store Assistant
Commissary
08.2018 - 10.2021
Operations Manager
American Eagle Outfitters
05.2016 - 08.2018
Assistant Manager
Rue21
01.2016 - 05.2017
High School Diploma - undefined
Douglas Byrd
Dental Assisting Certification - Dental Assisting
Tyler Junior College
Some College (No Degree) - Pre-Dentistry
Fayetteville Technical Community College
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