JANOZZLE WRIGHT
Greenville,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
J And M Transportation
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
Client Care Specialist Home Lending Refinance
JP MORGAN CHASE
03.2019 - 01.2022
- Effectively building rapport with customers and consulting with customers to identify mortgage needs
- Understanding how to use automated programs and software to support lending process
- Knowledge of maintaining a pipeline, and prioritizing leads
- Effectively communicating the terms and conditions of the loan approval
- Ability to guide each customer throughout the loan process which may include requisitions additional documents, following up on the conditions needed and answering any customer questions along the way.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
Holiday Clerk
United States Postal Service
11.2018 - 01.2019
- Distributed and scanned incoming and outgoing mail
- Maintained records of mail and packages
- Labeled and tied out mail for dispatch
- Conducted inventory.
Administrative Assistant
Aramark
12.2015 - 10.2018
- Planning meetings and taking detailed notes
- Organizing and scheduling appointments
- Act as a point of contact for internal and external clients
- Resolve amount discrepancies
- Payroll (Kronos).
Education
Diploma -
North High School
Phoenix, AZGeneral Education -
Phoenix College
Phoenix, AZSkills
- Pays attention to details
- Problem solver
- Ability to stay calm under pressure
- Strong organization skills
- Proficiency with MS Office, Outlook, Word, Excel, & Power Point
Timeline
Administrative Assistant
J And M Transportation
02.2022 - Current
Client Care Specialist Home Lending Refinance
JP MORGAN CHASE
03.2019 - 01.2022
Holiday Clerk
United States Postal Service
11.2018 - 01.2019
Administrative Assistant
Aramark
12.2015 - 10.2018
Diploma -
North High School
General Education -
Phoenix College