Jan Patrick Viray
Vienna,VA
Summary
Proven leader with a track record of enhancing team productivity and cohesion at Inova Blood Donor Services. Expert in conflict resolution and staff training, I've successfully implemented efficiency improvements and fostered a collaborative environment. Skilled in problem-solving and multitasking, my approach has significantly boosted operational workflows and donor satisfaction. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
Work History
Team Leader
Inova Blood Donor Services
06.2015 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Merchandise Stocker
Costco
05.2013 - 06.2015
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked designated items on shelves, end caps and displays.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
Education
High School Diploma -
Osbourn High School
Manassas, VA05.2012
Skills
- Problem-Solving
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Goal Setting
- Conflict Resolution
- Mentoring
- Daily workflow improvement
- Leading Team Meetings
- Safety processes and procedures
- Staff education and training
- Coaching
- Feedback Delivery
- Organizational Skills
- Multitasking Abilities
- Multitasking
- Team building
- Decision-Making
- Improvement plan knowledge
- Adaptability
Accomplishments
- Supervised team of 50+ staff members.
- Collaborated with team of 50+ in the management of Nationals, Capitals and Washington Football Team Blood Drives.
- Several Awards for Less than 3% QNS Rate.
- Awarded for most phlebotomies in one month as a Team Leader.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Team Leader
Inova Blood Donor Services
06.2015 - Current
Merchandise Stocker
Costco
05.2013 - 06.2015
High School Diploma -
Osbourn High School
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