Jan Robin Ang

• Maintained high level field staff satisfaction through diligent scheduling coordination, ensuring all tasks were met within timeframes.

• Provides timely and appropriate staffing for safe and effective care delivery consistent with agency policies and procedures and regulatory guidelines, based on basic parameters.

• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to tasks as needed.

• Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.

• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

• Completed daily logs for management review.

• Trained newly hired employees on department processes, computer systems, and multiple applications.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Developed and implemented strategies to increase sales and profitability.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

• Formulated policies and procedures to streamline operations.

• Implemented operational strategies and effectively built customer and employee loyalty.

• Analyzed market trends and competitor activities to create competitive advantages.

• Introduced new methods, practices, and systems to reduce turnaround time.

• Assisted in recruiting, hiring and training of team members.

• Visits prospective clients/clients after referrals are made to introduce FirstLight Home Care.

• Ensured patient confidentiality and compliance with HIPAA, enhancing trust and data security.

• Reduced data entry errors through meticulous verification, improving patient record accuracy.

• Prepared exam rooms efficiently, ensuring readiness and cleanliness for patient visits.

• Assisted in physical exams, facilitating timely diagnosis and treatment for improved patient care.

• Educated patients on medications and procedures, fostering understanding and cooperation.

• Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.

• Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.

• Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.

• Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.

• Contributed to schedule creation and set daily priorities for staff.

• Trained new employees on proper food handling techniques, safety procedures, and exceptional customer service standards.

• Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.

• Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.

• Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.

• Implemented effective inventory control systems to reduce food spoilage and waste.

• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

• Delivered front-end support to staff during rush periods.

• Motivated staff to perform at peak efficiency and quality.

• Managed staff schedules and maintained adequate coverage for all shifts.