Jan Royce Felicitas
Seattle,WA
Summary
As a self-employed Barber, I leveraged business management and excellent communication skills to enhance client satisfaction, achieving high customer retention, managed operations, finances and working with clients. Expert in creating engaging digital content, I significantly expanded online presence, fostering strong client relationships. My adaptability ensured a hygienic, welcoming environment, cementing my reputation for quality service and operational efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Barber
Self Employed
12.2021 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- A barber and own a barbershop, where I’ve gained real-world experience managing operations, finances, and working with customers.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth operations.
- Managed business customer service, responding to requests and concerns promptly.
- Implemented an efficient appointment booking system to streamline scheduling processes and enhance overall client experience.
- Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
- Recorded and edited high-quality haircut videos to showcase transformations and attract clients.
- Created engaging content for social media platforms like Instagram, TikTok, and YouTube.
- Enhanced videos with captions, effects, and music to maximize reach and engagement.
- Built an online presence through consistent posting and strategic marketing.
- Engaged with followers, responded to inquiries, and encouraged client bookings.
- Utilized social media to increase brand awareness, credibility, and customer retention.
Education
Bachelor of Arts - Finance
Seattle University
Seattle, WA06-2026
High School Diploma -
Cleveland Highschool STEM
Seattle, WA06-2022
Skills
- Quick learner
- Team collaboration
- Adaptability and flexibility
- Strong leader
- Business management
- Networking expertise
- Customer service
- Time management
- Decision-making
- Excellent communication
- Problem-solving
- Attention to detail
Timeline
Barber
Self Employed
12.2021 - Current
Bachelor of Arts - Finance
Seattle University
High School Diploma -
Cleveland Highschool STEM
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