Summary
Overview
Work History
Education
Skills
Timeline
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Jansen Gullifer

Medina,OH

Summary

  • Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
  • Skilled Bartender offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
  • Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

7
7
years of professional experience

Work History

Server

17 Public Square
01.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Macaroni Grill
09.2022 - 01.2023
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Bartender

Jojos Family Restaurant
04.2022 - 09.2022
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.

Assistant Store Manager

Shoe Carnival
03.2022 - 04.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Warehouse Associate

Phantom Fireworks
05.2020 - 08.2020
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Amazon Flex Driver

Amazon
03.2019 - 02.2020
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Delivered goods and products to customer on time and in excellent condition.

Footwear Sales Associate

DTLR
01.2019 - 04.2019
  • Retail clothing sales, designer boutique, wooster, ohio
  • Assisting customers, restocking and using POS system
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.

KITCHEN STAFF

H2 Winebar
01.2017 - 10.2017
  • H2 WINE BAR, WOOSTER, Food preparation, busing tables and cleaning
  • Moved smoothly between different cooking stations to assist with meal preparations.
  • Contributed to successful kitchen operations with smooth handling of daily checklists.
  • Assisted cook team by preparing sandwiches and salads.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Readied vegetables and garnishes for meals.
  • Followed recipes and customer requests to prepare meals.

Education

Real Estate School - Real Estate

Hondros
Uniontown, OH
07.2021

Senior diploma -

Wooster High School
Wooster, Ohio
06.2018

Skills

  • High-Volume Dining
  • Liquor, Wine and Food Service
  • Menu Memorization
  • Merchandising Knowledge
  • Time Management
  • Problem-Solving
  • Customer Service
  • Market Research and Analysis
  • Outgoing Personality
  • Team Player Mentality
  • Listening Skills
  • Reliable and Punctual
  • Suggestive Selling
  • Positive Attitude

Timeline

Server

17 Public Square
01.2023 - 08.2023

Server

Macaroni Grill
09.2022 - 01.2023

Bartender

Jojos Family Restaurant
04.2022 - 09.2022

Assistant Store Manager

Shoe Carnival
03.2022 - 04.2022

Warehouse Associate

Phantom Fireworks
05.2020 - 08.2020

Amazon Flex Driver

Amazon
03.2019 - 02.2020

Footwear Sales Associate

DTLR
01.2019 - 04.2019

KITCHEN STAFF

H2 Winebar
01.2017 - 10.2017

Real Estate School - Real Estate

Hondros

Senior diploma -

Wooster High School

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