Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jansen McGuire

Jansen McGuire

Guest Advocate
Little Rock,AR

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience
14
14
years of post-secondary education

Work History

Guest Advocate

Target
Little Rock, AR
05.2021 - Current
  • Advocate of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery
  • Ensure customer satisfaction by quickly solving any issues that may arise
  • Assist customers with locating products
  • Maintain a clean and organized work area
  • Ability to communicate and interact with guests to build an inclusive guest experience

Delivery Driver

DoorDash
Little Rock, AR
09.2020 - Current
  • Drove commercial and residential routes
  • Delivered products in a timely and courteous manner
  • Maintained ongoing communication
  • Consistently completed on-time deliveries
  • Maintained receipts and income from deliveries

Assistant Store Manager

Bath & Body Works
Mesa, AZ
10.2016 - 05.2021
  • Maintain the stability and reputation of the store by complying with legal requirements and standards that the brand set for success in every store
  • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Multitask effectively and make in the moment decisions to better the business
  • Develop employees in customer service and selling standards and store operations
  • Executed all in-store visual display updates, using product marketing savvy and natural creativity to develop solid visual presentations
  • Giving insight on things to push results higher than the company's goal
  • Set plans by delegating associates to tasks and building displays for prime appeal
  • Develop and coach each associate
  • Driving sales through managing, hiring, training, employee evaluation, inventory control and sales tracking
  • Teach team about loss prevention and ways to improve SHRINK and handles store level loss prevention issues
  • Received multiple customer service awards
  • Train new sales leadership team to outperform company level

Department Manager

McDonald's
Maumelle, AR
04.2007 - 09.2016
  • Managed up to 20 employees on various shifts
  • Support Manager for the Guest Services Dept, ensuring satisfaction of customers
  • Increased locations profit: staffed employees properly & eliminated food waste
  • Trained my successor when I was chosen for a higher volume store
  • Completed ITM (Introduction to Management) course
  • Completed food safety course and received ServSafe certification

Education

College - Graphic Communication Design

ITT Technical Institue
Little Rock
01.2009 - 01.2010

undefined

Greenbrier High School
Greenbrier, AR
08.1995 - 05.2008

Skills

Food Service Management

undefined

Timeline

Guest Advocate

Target
05.2021 - Current

Delivery Driver

DoorDash
09.2020 - Current

Assistant Store Manager

Bath & Body Works
10.2016 - 05.2021

College - Graphic Communication Design

ITT Technical Institue
01.2009 - 01.2010

Department Manager

McDonald's
04.2007 - 09.2016

undefined

Greenbrier High School
08.1995 - 05.2008

Similar Profiles

CREATE PROFILE
Jansen McGuireGuest Advocate