Jansen McGuire
Guest Advocate
Little Rock,AR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
Work History
Guest Advocate
Target
Little Rock, AR
05.2021 - Current
- Advocate of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery
- Ensure customer satisfaction by quickly solving any issues that may arise
- Assist customers with locating products
- Maintain a clean and organized work area
- Ability to communicate and interact with guests to build an inclusive guest experience
Delivery Driver
DoorDash
Little Rock, AR
09.2020 - Current
- Drove commercial and residential routes
- Delivered products in a timely and courteous manner
- Maintained ongoing communication
- Consistently completed on-time deliveries
- Maintained receipts and income from deliveries
Assistant Store Manager
Bath & Body Works
Mesa, AZ
10.2016 - 05.2021
- Maintain the stability and reputation of the store by complying with legal requirements and standards that the brand set for success in every store
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Multitask effectively and make in the moment decisions to better the business
- Develop employees in customer service and selling standards and store operations
- Executed all in-store visual display updates, using product marketing savvy and natural creativity to develop solid visual presentations
- Giving insight on things to push results higher than the company's goal
- Set plans by delegating associates to tasks and building displays for prime appeal
- Develop and coach each associate
- Driving sales through managing, hiring, training, employee evaluation, inventory control and sales tracking
- Teach team about loss prevention and ways to improve SHRINK and handles store level loss prevention issues
- Received multiple customer service awards
- Train new sales leadership team to outperform company level
Department Manager
McDonald's
Maumelle, AR
04.2007 - 09.2016
- Managed up to 20 employees on various shifts
- Support Manager for the Guest Services Dept, ensuring satisfaction of customers
- Increased locations profit: staffed employees properly & eliminated food waste
- Trained my successor when I was chosen for a higher volume store
- Completed ITM (Introduction to Management) course
- Completed food safety course and received ServSafe certification
Education
College - Graphic Communication Design
ITT Technical Institue
Little Rock 01.2009 - 01.2010
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Greenbrier High School
Greenbrier, AR 08.1995 - 05.2008
Skills
Food Service Management
Time management
Team managementLoss Prevention
Customer service
Inventory controlRetail salesBrandingCommunication skillsRetail managementEmployee of the MonthFlexible team player and strong leadership skillsTimeline
Guest Advocate
Target
05.2021 - Current
Delivery Driver
DoorDash
09.2020 - Current
Assistant Store Manager
Bath & Body Works
10.2016 - 05.2021
College - Graphic Communication Design
ITT Technical Institue
01.2009 - 01.2010
Department Manager
McDonald's
04.2007 - 09.2016
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Greenbrier High School
08.1995 - 05.2008