Jansichael Palmer
Bowie,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CVS
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ability to exhibit excellent communication skill, with the ability to listen, and efficiently resolve problems.
- Updated account information to maintain customer records.
- Demonstrate attention to detail with a consistently high level of accuracy in reviewing and entering orders into the database
- Responded to customer requests for products, services, and company information.
- Serve as the customer advocate, communicating feedback to address problems and improve customer support processes
Social Media Manager/Customer Service Representative
Self Indulgent Luxury Medi Spa
04.2021 - Current
- Providing excellent customer service to callers requiring assistance for accounts, to book services, and inquiries.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Implemented customer service policies and procedures for consistent performance standards.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Duval High School
Lanham, MD05.2018
Skills
- Schedule Mastery
- data entry
- communication
- Recordkeeping Strengths
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Independent worker
- time management
- Computer Proficiency
- Multitasking
- Customer Service
Timeline
Customer Service Representative
CVS
01.2022 - Current
Social Media Manager/Customer Service Representative
Self Indulgent Luxury Medi Spa
04.2021 - Current
High School Diploma -
Duval High School