Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Jansy Mena

Panorama City,CA

Summary

Experienced Loan Officer adept at assessing customer needs, providing suitable products, and guiding customers through the loan process. Handles complex financial transactions using in-depth knowledge of loan products, services, and lending regulations. Develops strong customer relationships by providing excellent service.

Overview

4
4
years of professional experience

Work History

Loan Officer Assistant

Cal Union Funding Inc
08.2022 - Current
  • Assisted in the collection and verification of loan application documentation, including financial statements, credit reports, and income documentation
  • Communicated with clients to gather necessary information, answer inquiries, and provide updates on loan applications, maintaining a high level of customer satisfaction
  • Organized and maintained loan files, ensuring all documentation met regulatory and company requirements, and tracked application progress
  • Conducted initial applicant screenings to determine eligibility, assisting clients in understanding loan options and requirements
  • Ensured strict adherence to lending regulations and internal policies, guaranteeing all loan applications were processed accurately and ethically
  • Accurately entered applicant information into loan origination software and other relevant systems, facilitating streamlined processing and reporting
  • Coordinated appointments and meetings for Loan Officers with clients, appraisers, and other relevant parties, optimizing time management
  • Assisted in the preparation of loan documents, including promissory notes, mortgagee agreements, and closing disclosures
  • Managed the loan pipeline, tracking application milestones and deadlines to ensure timely processing and closing
  • Assisted in the evaluation of credit reports, income statements, and other financial data to assess applicant creditworthiness.

Assistant Manager

Footlocker, San Leandro & Pleasanton
06.2019 - 05.2022
  • Led a team of 8-10 sales associates, fostering a high-performance work environment
  • Ensured exceptional customer service by addressing inquiries, resolving complaints, and enhancing the shopping experience
  • Conducted employee training sessions, improving product knowledge and service skills
  • Collaborated on visual merchandising and promotions to drive store traffic
  • Managed cash registers and maintained cash handling accuracy
  • Implemented loss prevention measures and supported investigations
  • Streamlined store operations and reported on sales performance and inventory.

Education

Bachelor of Science - Criminal Justice

CSU East Bay
Hayward, CA
05.2022

High School Diploma -

Valor Academy High School
Panorama City, CA
05.2017

Skills

  • Highly Motivated
  • Fast Learner
  • Problem-Solving Abilities
  • Confident, Eager to Learn
  • Creative
  • Organized
  • Determined
  • Great Work Ethic
  • Attention to Detail
  • Leadership Experience
  • Persistent
  • Resilient
  • Performance Assessment and Improvement

Languages

Spanish
Native or Bilingual

Volunteer Experience

 During my high school years, I actively participated in several volunteer programs, including serving as a Link Crew Member, M.A.N.E Program participant, and a House Team Leader. In these roles, I fulfilled the responsibility of being a resource for younger students, offering guidance, advice, and academic assistance when needed. Recently, I undertook the role of mentoring a 16-year-old high school student who has been facing challenges in the areas of fitness and nutrition. My primary focus has been to encourage her to adopt healthier dietary habits and engage in regular exercise routines 

Timeline

Loan Officer Assistant

Cal Union Funding Inc
08.2022 - Current

Assistant Manager

Footlocker, San Leandro & Pleasanton
06.2019 - 05.2022

Bachelor of Science - Criminal Justice

CSU East Bay

High School Diploma -

Valor Academy High School

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Jansy Mena