Jantel Coleman
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Office Medical Biller
Woodmont Psychiatric Group
11.2022 - Current
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Verified insurance of patients to determine eligibility.
Medical Appointment Scheduler
Capital Integrative Health
01.2019 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Medical Administrative Specialist
Coleman Pediatrician
07.2015 - 12.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Medical Records Clerk
Howard University Hospital
03.2004 - 05.2015
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Education
Crossland High School
Temple Hills, MD05.1996
Skills
- Appointment Scheduling
- Insurance Verification
- Payment Collection
- Reminder calls
- Electronic Medical Records
- Medical Billing
- EMR / EHR
- Outpatient Care
- Customer Service
- Computer Proficiency
- Administrative Support
- Basic Life Support for Health Care Providers (BLS)
CPR certification
CPR certification
Basic Life Support Provider
June 2024 to June 2026
Timeline
Office Medical Biller
Woodmont Psychiatric Group
11.2022 - Current
Medical Appointment Scheduler
Capital Integrative Health
01.2019 - 11.2022
Medical Administrative Specialist
Coleman Pediatrician
07.2015 - 12.2018
Medical Records Clerk
Howard University Hospital
03.2004 - 05.2015
Crossland High School
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