JANTERRA MACK
Linden,AL
Summary
Detail oriented professional with extensive experience in organizational management and communication, client relationship management, and project management with a focus on providing a superior level of customer service to clients.
Experienced with parental support, focusing on building strong family relationships and providing essential resources. Utilizes effective communication and conflict resolution techniques to support families. Knowledge of community resources and services to assist parents in need.
Overview
10
10
years of professional experience
Work History
Parent Support Specialist
York West End Junior High School
02.2025 - Current
- Provided emotional support and resources to parents navigating educational challenges.
- Facilitated school events to enhance parenting skills and community engagement.
- Collaborated with educators to develop individualized support plans for families.
- Managed case documentation and follow-up communications for ongoing support.
- Coordinated outreach programs promoting school resources and parent involvement.
Tax Associate/ Office Manager
Black Belt Tax Guys
12.2020 - Current
- Responsible for initiating contact with each customer who entered the establishment and directing them to the appropriate department.
- Performed clerical duties (answered phones, scheduled appointments, filed documents, handled customer inquiries, etc.).
- Responsible for data entry into the appropriate tax system.
- Maintained customer files according to a unique filing system.
- Worked via Zoom/Conference calls.
- Completed bi-weekly schedules for eight employees.
Auxiliary Teacher
Wilcox County Board of Education
01.2023 - 05.2024
- Received the Teacher’s Appreciation Award for exceptional teachers
- Responsible for providing individual instruction to students who need assistance.
- Develop, plan, and implement curriculum, lesson plans, and educational programs for student audiences within areas of expertise.
- Advise, test, and teach students audiences in a variety of academic subjects.
- Supported classroom instruction by assisting teachers with lesson plans and student activities.
- Facilitated individualized attention to students, enhancing their learning experiences and engagement.
- Assisted in assessing student progress, providing valuable feedback for instructional adjustments.
- Organized educational materials and resources, ensuring efficient classroom operations and accessibility.
Manager
Variety Wholesale (Roses Express)
08.2022 - 11.2022
- Managed day to day operations of the retail facility.
- Resolved customer concerns efficiently and expeditiously via phone and email with a 100% on time rating.
- Processed customer sales transactions
- Created displays for merchandise to increase overall sales performance.
- Provided exemplary customer service while maintaining a positive attitude.
Manager
Travis General Store
02.2019 - 09.2022
- Responsible for the daily operations of managing the retail facility.
- Responsible for paying vendors, accepting payments, and accounting for cash flow.
- Developed store strategies to raise customers' pool, expanded store traffic, and optimized profitability.
- Created displays for merchandise to increase overall sales performance.
- Met sales goals by training, motivating, mentoring, and providing feedback to store staff.
- Ensured high levels of customer satisfaction through excellent service.
Program Recruiter/ Case Manager
Dallas County System of Services
07.2021 - 01.2022
- Responsible for assisting young adults as they learn job skills to receive career certificates.
- Completed important documents related to the career development of each young adult.
- Attended court hearings with clients as needed.
- Attended community events to promote services and reach young adults.
Office Assistant
Wilcox County Board of Education
03.2016 - 08.2018
- Greeted and assisted all customers whether in person or via telephone transactions.
- Proofread and drafted important documents.
- Managed customer files and maintained records.
- Responsible for data entry into the computer system.
- Assisted other departments in the establishment.
Education
AA - Human Development
Amridge University
Montgomery, AL05.2024
High School Diploma - Honors/AP Courses
Wilcox Central High School
Camden, AL05.2018
Bachelor of Science - Human Development
Amridge University
Montgomery, AL05-2026
Skills
- Interpersonal, verbal, and written communication skills
- Proficient in Microsoft Office, Excel, PowerPoint; Internet Applications
- Excels at multi-tasking in a fast-paced environment, completing projects within time constraints
- Adaptability and willingness to learn new skills/technologies
- Ability to work equally well independently or collaboratively
- Ability to communicate and work effectively within a diverse work group
- Clerical duties (billing, bookkeeping, filing, scheduling appointments, drafting documents, etc)
- Mental health awareness
- Self-care promotion
- Child development
- Educational support
Timeline
Parent Support Specialist
York West End Junior High School
02.2025 - Current
Auxiliary Teacher
Wilcox County Board of Education
01.2023 - 05.2024
Manager
Variety Wholesale (Roses Express)
08.2022 - 11.2022
Program Recruiter/ Case Manager
Dallas County System of Services
07.2021 - 01.2022
Tax Associate/ Office Manager
Black Belt Tax Guys
12.2020 - Current
Manager
Travis General Store
02.2019 - 09.2022
Office Assistant
Wilcox County Board of Education
03.2016 - 08.2018
High School Diploma - Honors/AP Courses
Wilcox Central High School
AA - Human Development
Amridge University
Bachelor of Science - Human Development
Amridge University