Janthony Phillips
The Bronx,NY
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Manager
Newlab
06.2023 - Current
- Managed company server upgrade from server 2012 to 2022
- Achieved a 65% reduction in equipment costs through effective negotiation
- Ensured seamless integration of licenses, data backup, and migration
- Optimized company equipment inventory management using Addigy software
- Streamlined company service account processes, resulting in $75k in savings
- Cultivated strategic vendor relationships to optimize costs
- Developed a strategic plan of action (POA) for network upgrades to support the Wi-Fi 6 standard
- Provide helpdesk support for various startups including AV support & Network
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Created and terminated user's accounts from start to finish in business applications.
- Managed life cycle replacement of hardware and software.
Sr. Helpdesk Technical Support
Center for Justice Innovation
02.2020 - 06.2023
- Provide professional customer support with an emphasis on achieving single-call resolution, utilizing the Jira tracking tool to accurately document work efforts and help tickets
- Collaborate with the Inventory Team to manage the deployment of PC parts, utilizing Air Table and SCCM
- Conduct remote installations and configurations of software
- Maintain a detailed work log documenting all system updates and their completion dates
- Participate in face-to-face meetings with staff to analyze, troubleshoot, and diagnose hardware issues
- Diagnose PC, hardware, and Windows problems remotely
- Possess strong expertise in implementing and optimizing helpdesk and IT operations, including proficiency in security, storage, data protection, and disaster recovery protocols.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Help Desk Specialist
SEIU 32BJ
10.2019 - 02.2020
- Diagnose hardware and software errors through diagnostic tools, documenting issues and resolutions, prioritizing tasks based on impact assessment
- Prepare documentation and technical specifications for IT staff to plan and execute IT infrastructure upgrades or implementations
- Oversee or assign regular backup operations and establish protocols for data protection, disaster recovery, and failover procedures.
- Installed new desktop systems and migrated data to new machines.
- Oversaw installations of new technology and new personnel training.
- Provided end-user system and equipment training.
Sr. Desktop Support
Women in Need (Win) Inc
11.2014 - 10.2019
- Manage approximately 20 to 30 help desk requests daily
- Provide comprehensive desktop and network support to company staff
- Maintain, configure, and ensure the reliable operation of computer systems, network servers, and virtualization environments
- Install and upgrade computer components and software, oversee virtual server management, and integrate automation processes
- Spearhead desktop and helpdesk support initiatives, ensuring prompt resolution of desktop applications, workstation, and related equipment issues with minimal disruption
- Oversee capacity planning, storage management, and optimize database performance
- Demonstrated ability to effectively prioritize and manage multiple milestones and projects.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Deployed [Type] devices across multiple facilities, connecting hardware to central [Type] network hubs for multi-site interconnectivity.
- Installed, configured and maintained computer systems and network connections.
Education
Associate of Science - Network And System Administration
Western Governors U
06.2026
Skills
- C
- Windows Server
- Data Security
- MacOS X
- Information confidentiality
- Risk mitigation planning
- Technical Troubleshooting
- Business Analysis
- Remote System Analysis
- Network Infrastructure Monitoring
- Ticket management
- Technical Support Triage
- System Administration
- User Training
- Remote Support
- Help Desk Software
Certification
- CompTIA N+/ Security+(Pending)
- CompTIA Server+/Project+(Pending)
- Professional Google Workspace Administrator
Timeline
IT Manager
Newlab
06.2023 - Current
Sr. Helpdesk Technical Support
Center for Justice Innovation
02.2020 - 06.2023
Help Desk Specialist
SEIU 32BJ
10.2019 - 02.2020
Sr. Desktop Support
Women in Need (Win) Inc
11.2014 - 10.2019
Associate of Science - Network And System Administration
Western Governors U