Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Jantinequa Gill

Waco,TX

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a personal history of building rapport and strengthening relationships with both established and new clients as well as team members.

A Pre Nursing student, seeking to apply my skills and gain knowledge and experience as a Patient Care Technician.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Beautician

Self-employeed
Waoc, TX
05.2018 - Current
  • Provided suggestions to clients' regarding different braid styles to align with stature and face shape.
  • Maintained a clean work area throughout each appointment.
  • Washed and blow-dried clients' hair.
  • Produced requested hairstyles by braiding hair using pain-free technique.
  • Provided advice on special occasion hairstyles that could be achieved using various braid designs.
  • Kept records of client appointments and payments received.
  • Recommended appropriate products for maintaining healthy hair growth between appointments.
  • Instructed customers on proper care and maintenance of their braids.
  • Created custom hairstyles for clients based on their desired look.
  • Educated clients on techniques to maintain and style braids.

Behavioral Aide

Waco Independent School District
Waco, TX
11.2017 - 05.2018
  • Utilized positive reinforcement techniques to encourage appropriate behaviors.
  • Enforced administrative policies and rules governing students.
  • Enforced rules consistently while providing support and understanding when necessary.
  • Implemented crisis intervention strategies when needed to deescalate situations involving aggressive behaviors.
  • Encouraged positive relationships between peers by facilitating discussions about feelings and emotions.

Conservation Specialist

American Income Life
Waco, TX
05.2015 - 10.2017
  • Navigated computer system to look up customer information and update policies.
  • Investigated discrepancies between actual charges and expected premiums.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed insurance policy changes and updates accurately and efficiently.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Precisely calculated refunds, premiums, and adjustments.
  • Provided quotes on various types of insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation

Customer Support Specialist

General Dynamics
Waco, TX
09.2014 - 05.2015
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Negotiated terms of agreements with customers regarding coverage options and premiums.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
  • Provided guidance to customers regarding available insurance plans and their benefits and limitations.

Education

Some College (No Degree) - Nursing

McLennan Community College
Waco, TX

Skills

  • Cleaning procedures
  • Reception management
  • Supply restocking
  • Inventory management
  • Safety and sanitation
  • Emotional support
  • Adaptable
  • Information protection
  • Active listening

Affiliations

  • CrossFit Member with Twin Bridges CrossFit
  • Member of Mime "Praise Dancer"

Certification

  • Level 1 Crossfit Trainer Certificate

Accomplishments

  • 2024- Black Maternal Health- Panelist
  • 2024 - Maternal Health Covening- Panelist
  • 2023 - 1st place Best Loctician Award- Universal Hair show Waco, Tx
  • 2023 - Waco Awards Best Braider Nominee
  • 2023 Waco Awards Best Loctician Nominee

Timeline

Beautician

Self-employeed
05.2018 - Current

Behavioral Aide

Waco Independent School District
11.2017 - 05.2018

Conservation Specialist

American Income Life
05.2015 - 10.2017

Customer Support Specialist

General Dynamics
09.2014 - 05.2015

Some College (No Degree) - Nursing

McLennan Community College

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Jantinequa Gill