Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Jantrae Palmer

San Diego,United States

Summary

Dynamic claims Adjuster I at GEICO with expertise in claims processing and customer communication. Achieved recognition for exceeding resolution speed and maintaining high customer satisfaction rates. Proficient in liability assessment and operational efficiency, utilizing strong problem-solving skills to optimize workflows and deliver results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Claims Adjuster I

GEICO
Poway, United States
12.2024 - Current
  • Coverage & Liability: Manage a high-volume caseload of complex personal auto claims, conducting thorough investigations and making independent liability and coverage decisions.
  • Customer-Focused Communication: Handle 20-40 customer interactions daily in a fast-paced call center environment, delivering clear, professional, and empathetic support throughout the claims process.
  • Process Excellence: Verify details through police reports, statements, and supporting documentation to ensure accurate, timely resolutions in line with policy language.
  • Operational Efficiency: Coordinate vehicle repairs and rental reimbursements, maintaining strict compliance and documentation accuracy.
  • Recognition & Performance: Ranked #2 in training cohort with 90%+ scores on all certification exams. Promoted early (after 4 months) due to outstanding performance and leadership potential.
  • Continuous Improvement: Routinely exceed resolution speed, QA, and customer satisfaction targets. Actively contribute feedback to improve internal workflows and claims guidelines.

Customer Support Specialist

Semper Solaris
El Cajon, United States
01.2024 - 11.2024
  • Customer-Obsessed: Managed a large portfolio of customer accounts, ensuring timely communication through the Salesforce ticketing system, while providing clear, data-backed updates on project timelines and scope changes.
  • Operational Excellence: Streamlined internal processes to improve project tracking, increasing customer satisfaction by reducing delays and improving response times.
  • Collaboration & Problem Solving: Worked cross-functionally with project managers and contractors to address customer concerns quickly, resolving issues before they impacted timelines.
  • Innovation & Experimentation: Identified bottlenecks in customer communication processes and proposed new workflows that increased efficiency by 20%.

Funder

Dividend Finance
Greater San Diego Area, United States
04.2019 - 06.2020
  • Perform and complete pre-funding quality control for each file and corrects errors as needed.
  • Prepare each loan file for funding.
  • Review signed loan document information for accuracy.
  • Re-verify all data provided applying internal Quality Control procedures.
  • Develop and maintain positive relationships with our partners through exceptional customer service.
  • Communicate directly with partners regarding credit decisions and application status.
  • Perform administrative tasks to support lending activities.
  • Assist partners with basic application system and computer issues.

Customer Service Representative

Dividend Finance
Greater San Diego Area, United States
12.2017 - 04.2019
  • Answering first-level calls from customers who have questions about anything related to the system they purchased.
  • Assisting customers by helping them make payments.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.
  • Perform customer verification.
  • Keep concise and detailed documentation on customer calls and accounts.
  • (Special Duties) Credit Analyst duties: Checking credit, verifying proof of income, property ownership, clearing diligence and stipulations, Auditing loan information to ensure quality control for loan Securitization.
  • Programs frequently used: Salesforce, UCS, SiteX, CoreLogic, LexisNexis.

Technical Support Representative

Dexcom
, United States
03.2016 - 01.2017
  • Take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom product. Access and update patient accounts through computer based systems. Monitor current procedures to ensure compliance with set standards. Provide technical support to patients and healthcare providers.
  • First point-of-contact for patients and medical professionals on all technical and service levels. Provide assistance with patient support issues. Coordinate with Quality Assurance to ensure customer satisfaction.
  • Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone.
  • Promote and maintain high-quality technical support standards within the Technical Support department. Resolve hardware and software issues.
  • Use and maintain software and databases appropriately. Document and analyze patient and product information, send replacements and samples, and perform patient follow-up per department standards.
  • Participate in new product training (as required when new products are launched).
  • Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position.

Specialist

Apple
05.2015 - 04.2016
  • As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers' hands. You understand that the Apple Store is dedicated to delivering a customer experience that's unlike any other. It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer.
  • Strong interest in technology, particularly Apple products, and agility at learning new products and features.
  • Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
  • Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
  • Description: As a Specialist, you're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you're also the person who guides them - advising, selling, and even setting up their new products.
  • You perform other roles within the store too, whether it's maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You're proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.
  • You're passionate about Apple and eager to share that passion with others. You're willing to learn and embrace the guidelines behind Apple's unique style of service. You have strong people skills-you're approachable, a good listener, and empathetic.

Administrative Assistant, Appointment Setter

Palmer & Son's Appliance
Greater San Diego Area, United States
09.2005 - 07.2015
  • Company Overview: (On and off, Family owned home business)
  • Complete work schedules, manage calendars.
  • Setting and arranging appointments.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Answer telephones, direct calls and take messages.
  • Copy, sort and file records of office activities, business transactions, and other activities.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Operate office machines, such as photocopiers and scanners, facsimile machines and personal computers.
  • Compute, record and proofread data and other information, such as records or reports.
  • Maintain and update filing, inventory, mailing and database systems, either manually or using a computer.
  • (On and off, Family owned home business)

Claims Clerk

City of San Diego
San Diego, United States
05.2012 - 01.2014
  • Prepares statistical reports requiring the location and assembly of data from a variety of sources.
  • Sorts and files records and other documents.
  • Issues permits and licenses in accordance with established procedures.
  • Collects fees and issues receipts.
  • Maintains files where discretion is involved.
  • Serves as a receptionist.
  • Answers inquiries over the telephone and counter regarding City services and general departmental procedures and policies.
  • Photocopies and collates various documents.
  • Makes entries into logs and other control records.
  • Reconciles payments and balances against encumbrances.
  • Processes the less complex payrolls and related documents or assists in processing a large and complex payroll.
  • Prepares and sends out notices, bills, and similar forms.
  • Orders and distributes office supplies.
  • Maintains inventories and invoices of supplies.
  • Maintains mailing lists.
  • Sorts and routes incoming and outgoing mail.
  • Reviews records for accuracy and completeness.
  • Conducts periodic equipment inventories.
  • Operates a variety of office equipment.
  • Enters, modifies and queries computerized files.
  • Types correspondence, reports, forms, requisitions, and a variety of other documents from rough drafts, tape recordings or oral instructions.
  • Arranges materials into proper format and corrects grammar, punctuation and spelling.
  • Proofreads finished copy.
  • Maintains and processes various records such as purchase requisitions, receiving reports, and direct payments.
  • Maintains a petty cash fund.
  • Schedules appointments.
  • Makes travel and hotel accommodations and processes travel expense reports.
  • May assist in the training of new employees and review the work of other lower level or less experienced clerical employees.

Education

Front End Web Developer Certification - Computer Science

San Diego Continuing Education
San Diego
01.2018

High School Diploma - Visual and Performing Arts

Lincoln High School
San Diego
01.2008

Skills

  • Bank confirmation and coverage analysis
  • Claims processing and documentation
  • Customer communication and service
  • Liability assessment and risk management
  • Document verification and auditing
  • Operational efficiency and workflow improvement
  • Problem solving and critical thinking
  • Attention to detail and fact finding
  • Collaboration skills
  • Time management and decision-making
  • Regulatory compliance
  • Insurance regulations and claims investigation
  • Advanced oral and written communication
  • Data entry
  • Conflict resolution
  • Underwriting
  • Policy investigations
  • Coverage assessments
  • File auditing
  • Risk management

Certification

SUDRC

References

References available upon request.

Timeline

Claims Adjuster I

GEICO
12.2024 - Current

Customer Support Specialist

Semper Solaris
01.2024 - 11.2024

Funder

Dividend Finance
04.2019 - 06.2020

Customer Service Representative

Dividend Finance
12.2017 - 04.2019

Technical Support Representative

Dexcom
03.2016 - 01.2017

Specialist

Apple
05.2015 - 04.2016

Claims Clerk

City of San Diego
05.2012 - 01.2014

Administrative Assistant, Appointment Setter

Palmer & Son's Appliance
09.2005 - 07.2015

Front End Web Developer Certification - Computer Science

San Diego Continuing Education

High School Diploma - Visual and Performing Arts

Lincoln High School

Similar Profiles

CREATE PROFILE
Jantrae Palmer