Summary
Overview
Work History
Education
Skills
Timeline
Generic
January Garcia

January Garcia

Cypress,TX

Summary

Dynamic, energetic, and results driven professional with extensive experience in sales and client relationship management in the cosmetic surgery business. Skilled at overseeing daily office operations, managing patient interactions, and ensuring a seamless white glove customer service experience for high-profile clientele. Proven ability to drive sales growth, nurture client relationships, and maintain a premium service standard. Expertise in coordinating surgeries, consultations, and follow-ups while delivering personalized care. Passionate about leveraging my sales background and people-oriented approach to enhance office operations, improve client experiences, and contribute to the success and growth of any organization I join.

Overview

17
17
years of professional experience

Work History

Practice Administrator | Surgery Consultant

Texas Surgical Arts
10.2007 - 02.2025
  • Establish relationships with new patients, discuss surgery costs with patients and facilitate an action plan to schedule surgery.
  • Support patient needs and expand relationships with existing clientele via phone and email and consistent follow up with new patients after initial consultation.
  • Scheduled surgical procedures efficiently, working with hospitals, physicians, and patients.
  • Responsible for overall daily operations and management of staff.
  • Monitor patient satisfaction surveys, online reviews, and present results monthly.
  • Develop marketing materials, all office and patient forms, conducted updates to both websites and composed content for both sites monthly.
  • In charge of recruitment, onboarding, performance management, payroll, benefits administration, and employee files.
  • Medical insurance verification, perform pre-authorization processes for procedures, and appeal denials.
  • Managed market leads of 50+ daily through CRM, Heymarket, guiding prospective patients through the decision process from initial contact to scheduling.
  • Prepared and proposed 15+ detailed surgery quotes daily, 75% closed surgery agreements, collected deposits, and coordinated surgery bookings with hospital & anesthesia department.
  • Counseled patients on pre and post op instructions, recovery expectations, and use of post surgery garments.
  • Prepared procedure rooms for in office surgery and assisted physician during procedures such as liposuction, scar revisions, blepharoplasty, and labiaplasty.
  • Performed patient care tasks such as pre/post op photography, removal of drains and sutures, and managed wound care.
  • Managed and maintained a conversion tracking spreadsheet to monitor consult to surgery metrics and identify trends for improvement.
  • Assisted patients with financing options (Care Credit, Cherry, and Lending Club) improving access to care and increasing funded procedures.

Education

University of Houston Downtown

Some College (No Degree) - Marketing

Lone Star College
Houston, TX

Skills

  • Bilingual: Fluent in Spanish (spoken and written)

  • Medical Practice Management: Skilled in overseeing day-to-day operations

  • Effective Communication: Strong verbal and written skills for diverse audiences

  • Conflict Resolution: Proven ability to mediate and resolve issues with a focus on positive outcomes

  • People-Oriented: Adept at building rapport and fostering positive relationships

  • Highly Organized: Strong attention to detail and ability to prioritize tasks effectively

  • Sales Expertise: Experienced in driving revenue growth through client engagement & meeting monthly sales goals

  • Time Management: Skilled in managing multiple priorities and meeting deadlines

  • Call Handling: Proficient in managing high-volume calls and ensuring excellent service

  • Customer Relationship Management (CRM): Expertise in building and maintaining long-term client relationships

  • Marketing & Brand Strategy: Proven ability to contribute to and implement successful marketing initiatives

  • Proficient in Microsoft Word, Excel, Internet Explorer, Modern Medicine, Centricity Athen Health, Patient Now

Timeline

Practice Administrator | Surgery Consultant

Texas Surgical Arts
10.2007 - 02.2025

Some College (No Degree) - Marketing

Lone Star College

University of Houston Downtown

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