JANUARY STACK
Weatherford,USA
Summary
Dynamic leader with extensive experience in retail and restaurant management. Excelled in driving sales through effective team training and upselling techniques, achieving significant sales growth. Skilled in event planning and customer service, demonstrating exceptional organizational and communication abilities. Proven track record in improving employee retention and customer satisfaction.
Overview
28
28
years of professional experience
2
2
Certification
Work History
Operations Manager
Schulman Theatres Film Alley Weatherford
06.2024 - Current
- Operations Manager 9M Facility: oversees daily operations, directing staff to give optimal guest service while driving sales.
- Hiring Manager.
- Cash Manager
- Scheduling Manager.
- Labor Cost Control
- Training and staff development
- Sales Productivity: Actively coaching the service team on upselling techniques, contributing to a percentage rise in sales generated through add-on items.
- Compliance: Ensuring the restaurant follows health and safety regulations.
- Customer service: Ensuring customers have a positive dining experience.
- Quality assurance: Maintaining food safety standards, and hygiene.
- Bridging the gap between front and back-of-house operations.
Owner/Operator
Brinicle Pools
11.2017 - Current
- Owner /Operator
- Built a quality pool service business from the ground up, started in October 2020.
- Profited year over year. Generated 69k in 2024.
- Manage all aspects of the business, from bookkeeping, accounts payable, and receivable.
Assistant GM ( Multi Unit Manager)
California Pizza Kitchen/ HMS HOST DFW Airport
11.2015 - 11.2017
- Opened California Pizza Kitchen A29.
- High Volume, 3M Revenue Location.
- Used as a multi-unit manager of three stores with 170 staff members. La Madline, Cowboys, and California Pizza Kitchen.
- Assured guest experience through consistent staff development from kitchen to floor.
- Large Cash Handling Manager: Transport to and from the airport's vaulted cash room, safe, multi-registers, cash audits, and daily deposits.
- Store reports weekly and quarterly.
- Store inventory, bar inventory, and kitchen bi-weekly ordering.
- Maintain store maintenance and cleanliness.
- Front and back of the house line checks, freezer, and fridge temperature checks, maintaining food safety compliance.
General Manager
Bennigan's
06.2014 - 07.2015
- Store General Manager of Street Side Franchise, Bennigan's Location.
- Average weekly sales: $35,000.
- Cash Handling Manager
- Scheduling Manager
- Staff Training and People Development.
- Worked with Bennigan's franchise corporate to meet the franchise standards.
- Maintained health and safety inspection standards above 95%.
- Guest experience-focused service through consistent staff training and development.
- Store Events and Community Coordinator
- Daily, Weekly and Quarterly Reports
Administrative Assistant/ Sales Coordinator
EuropAsian Import Specialist
01.2008 - 12.2013
- Administrative Assistant and Sales Coordinator.
- Creating and maintaining customer relationships
- Banking and personal assistant to the owner
- This position was flexible around other employment.
Corporate Trainer
TGI-Fridays
01.2004 - 09.2012
- Last held position: Corporate Server and Bar Trainer (New Store Opening Team).
- Head Server and Bar Trainer for DFW stores, terminals A, B, D, E, and Fort Worth Streetside Location.
- Sent to open new Fridays locations with a new store opening team.
- Server and bar hospitality trainer.
- Staff Training and Development Coordinator.
- Key holder.
Day Bar Manager/ Events Coordinator
Rack Daddy's
01.2000 - 10.2004
- Busy local bar and pool hall.
- Average weekly sales: $28,000.
- Started as a waitress, worked into a day bar manager position, and was promoted to Assistant Manager in 2002.
- Responsibilities:
- Inventory and Ordering.
- Schedule for a staff of 15.
- Plan promotions and events.
- Cash Handling and Banking.
Co-Store Manager
Wetseal Inc
03.2000 - 12.2001
- Co-Store Manager of one of the Largest Wet Seal Stores in Texas
- Average Weekly Sales 42k
- Responsibilities included: Drive Store Sales and Promotions, Continued Staff Training and Enrichment, Floor sets, Loss Prevention, Banking and Administrative duties
Department Manager
Target Stores
02.1999 - 03.2000
- Department Manager, Snacks, Pets, and Paper, June 1999 - October 1999.
- Promotion Department Manager Seasonal/Luggage and Toys October 1998- January 2000
- To fill and order replenishment of products, set sales, customer service, and management of team members when directed
Store Manager
County Seat (Levi's Co)
01.1997 - 12.1998
- Store Average Weekly Sales 28k
- I was the youngest Store Manager for County Seat in the company at the age of 20
- Promoted from a part time Key to Store Manager in 3 months time
- County Seat specialized in casual apparel and jeans
- Position entailed running day to day operations, banking and managing a staff of 8-15 persons
Education
BS - History
Texas Wesleyan University
Fort Worth, TX06.2016
AA - General Studies
Tarrant County College
Fort Worth, TX05.2016
Skills
- Training and Development
- Schedule management
- Communication skills
- Inventory control
- Sales management
- Employee relations
- Computer skills
- Hospitality
- Upselling
- Customer service
- Payroll
- Recruiting
- Serving
- Guest relations
- Organizational skills
- Windows
- Banking
- Events management
- Personal assistant experience
- Time management
- Team management
- Employee retention
- Ordering
- Restaurant management
- Employee Onboarding
- Presentation skills
- Retail
- Data entry
- Microsoft Office
- Microsoft Word
- Business
- Guest services
- Fundraising
- Sales
- Customer retention
- Inventory
- Loss prevention
Awards
Second Place University College Day, Underground Railroad Texas to Mexico ; A Pathway to Freedom 04/01/15
WetSeal Top Sales, 3rd Quarter
Target Leadership Award
TGI FRIDAYS- Coach Award
TGI FRIDAYS- WOW Employee
TGI FRIDAYS-Presidential Award Winner
TGI FRIDAYS - Star Award
Fort Worth VA Veterans Community Service Award
Publications
Rhapsody In Blue, http://historyengine.richmond.edu/episodes/view/5427, 03/01/15, University of Richmond Publications through Texas Wesleyan
Certification
TABC
Texas Food Manager Certification
Timeline
Operations Manager
Schulman Theatres Film Alley Weatherford
06.2024 - Current
Owner/Operator
Brinicle Pools
11.2017 - Current
Assistant GM ( Multi Unit Manager)
California Pizza Kitchen/ HMS HOST DFW Airport
11.2015 - 11.2017
General Manager
Bennigan's
06.2014 - 07.2015
Administrative Assistant/ Sales Coordinator
EuropAsian Import Specialist
01.2008 - 12.2013
Corporate Trainer
TGI-Fridays
01.2004 - 09.2012
Co-Store Manager
Wetseal Inc
03.2000 - 12.2001
Day Bar Manager/ Events Coordinator
Rack Daddy's
01.2000 - 10.2004
Department Manager
Target Stores
02.1999 - 03.2000
Store Manager
County Seat (Levi's Co)
01.1997 - 12.1998
BS - History
Texas Wesleyan University
AA - General Studies
Tarrant County College
Similar Profiles
Kyra St. ClairKyra St. Clair
Server, Expo, Bowling Attendent at Shulman Theaters Film Alley WeatherfordServer, Expo, Bowling Attendent at Shulman Theaters Film Alley Weatherford
Lilly GiovinoLilly Giovino
Front of House Service Manager at Schulman TheatresFront of House Service Manager at Schulman Theatres
Shyan MaldonadoShyan Maldonado
Bartender at Film AlleyBartender at Film Alley