January Williams
Seffner
Summary
Dynamic Dispatcher Coordinator with a proven track record at Ne Where Transport, excelling in logistics management and customer service. Enhanced route efficiency and improved service delivery through innovative tracking systems and effective team collaboration. Recognized for exceptional problem-solving skills, leading to increased customer satisfaction and streamlined operations. Problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
15
15
years of professional experience
Work History
Dispatcher Coordinator
Ne Where Transport
01.2015 - Current
- Coordinated daily dispatch operations to optimize route efficiency and delivery timelines.
- Implemented tracking systems to monitor shipment progress and enhance communication with drivers.
- Managed scheduling of transportation resources, ensuring timely assignment for pickups and deliveries.
- Collaborated with team members to resolve logistical challenges and improve service delivery processes.
- Analyzed performance metrics to identify areas for improvement in dispatch workflows and driver productivity.
- Led cross-functional meetings to align on operational goals and address any service disruptions proactively.
- Streamlined communication channels between dispatchers, drivers, and customers to ensure consistent updates and feedback.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
Background Screening Specialist
Background Professionals
02.2011 - 01.2015
- Facilitated cross-departmental collaboration to streamline project execution and communication.
- Mentored junior staff, providing guidance on best practices and problem-solving techniques.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Coordinated and facilitated all inbound and outbound calls, ensuring clear and efficient communication with clients, legal clerks, and attorneys.
- Gathered and analyzed files and data, providing clients with clear, timely, and well-organized reports ensuring clients received prompt and accurate information.
Education
GED -
Gibsonton High School
Gibsonton, Fl08-1994
Skills
- Dispatch software
- Route planning
- Incident reporting
- Logistics management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Record keeping
- Dispatching field personnel
- Routing orders
- Schedule coordination/management
Timeline
Dispatcher Coordinator
Ne Where Transport
01.2015 - Current
Background Screening Specialist
Background Professionals
02.2011 - 01.2015
GED -
Gibsonton High School