Jan Victor Ocampo
Daly City,CA
Summary
Proven maintenance and security professional with a track record of enhancing safety and operational efficiency at City Of Pacifica and TSA. Skilled in equipment maintenance, critical thinking, and customer service, consistently delivering results beyond expectations. Expert in utilizing both hand and power tools, with a commitment to learning and excellence in all tasks undertaken.
Overview
9
9
years of professional experience
Work History
Maintenance Assistant
City Of Pacifica
09.2023 - Current
- Maintained safety conditions and standards in facility.
- Operates skid-steer and toolcat.
- Help repair irrigation system.
- Used and operated various types of tools such as power saws, mowers, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Keeping the restrooms clean at all times.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Water and plant trees.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Maintained trail systems through regular inspections and repair work, ensuring safe access for visitors.
- Assisted in wildlife management initiatives for maintaining healthy ecosystems within the park.
Transportation Security Officer
Covenant Aviation Security, TSA
02.2018 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Rental Car Driver
Enterprise Rent-A-Car
12.2016 - 03.2018
- Conducted thorough vehicle inspections before each shift, identifying potential issues and reporting them to management.
- Demonstrated strong knowledge of vehicle features and functions when assisting clients with questions about their rental cars, facilitating a smooth user experience from start to finish.
- Adhered to all company guidelines and procedures in handling financial transactions, such as collecting payments or processing rental agreements, ensuring accurate record-keeping and minimizing potential disputes.
- Kept accurate records of mileage, fuel usage, and maintenance tasks for proper fleet management purposes.
- Followed strict safety guidelines while operating vehicles, contributing to a secure environment for both passengers and fellow drivers on the road.
Customer Service Associate
Walgreens
12.2015 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Thornton High School
Daly City, CA Skills
- Cleaning and sanitizing
- Equipment maintenance and repair
- Landscaping and groundskeeping
- Willing to Learn
- Hand and power tool use
- Facilities Painting and Repair
- Critical Thinking
Timeline
Maintenance Assistant
City Of Pacifica
09.2023 - Current
Transportation Security Officer
Covenant Aviation Security, TSA
02.2018 - Current
Rental Car Driver
Enterprise Rent-A-Car
12.2016 - 03.2018
Customer Service Associate
Walgreens
12.2015 - 12.2016
Thornton High School
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