Janvier Gahakanyi
Surprise,AZ
Summary
Seasoned Direct Support Professional Supervisor and Program Manager with a proven track record at Serenity Residential Health Care. Excelled in developing policies, enhancing staff performance, and ensuring regulatory compliance. Skilled in behavioral support and client advocacy, demonstrating a strong ability to lead teams and improve client services. Achieved significant improvements in staff efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Direct Support Professional Supervisor
Serenity Residential Health Care
Portland, ME
10.2024 - Current
- Developed and implemented policies and procedures for direct support staff.
- Provided guidance to direct support professionals in the performance of their job duties.
- Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
- Created and maintained a positive work environment through effective communication with staff, residents, families, and other stakeholders.
- Scheduled shift assignments for direct support professionals according to staffing needs.
- Supervised and evaluated the performance of direct support staff members.
- Investigated incidents involving clients or staff members reported by direct care workers.
- Ensured that all required documentation was completed accurately and timely by direct support personnel.
- Assisted in developing individual service plans for each resident and client based on their needs and interests.
- Worked closely with medical staff to coordinate services for residents and clients as needed.
- Provided crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
- Maintained accurate records of client services provided including incident reports, medication logs, treatment plans.
- Coordinated transportation services for clients as needed based on their individual requirements.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted individuals in development of social skills to become integrated in community.
Program Manager
Orion Homes
Phoenix, AZ
01.2020 - 01.2023
- Monitored service provider performance to ensure quality of services delivered.
- Ensured compliance with local health and safety regulations at the residence.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Managed team of employees, daily progress reports and overall project planning.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Swept and damp-mopped private stairways and hallways.
- Explained goals and expectations required of trainees.
Education
Some College (No Degree) - Management
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Behavioral support
- Client advocacy
- Incident reporting
- Disability awareness
- Transportation
- ADL support
Timeline
Direct Support Professional Supervisor
Serenity Residential Health Care
10.2024 - Current
Program Manager
Orion Homes
01.2020 - 01.2023
Some College (No Degree) - Management
Maricopa Community Colleges, Phoenix College
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