Janvier Schlam
North Miami,FL
Summary
Dynamic professional with extensive experience at Management, company operations & an expertise in hospitality. Mainly with-in South Florida. Excelling in customer service and management. Proven ability to lead promotional teams and utilize systems for effective strategies, and results. Recognized for exceptional problem-solving skills and commitment to enhancing guest experiences, consistently exceeding expectations in fast-paced environments. With over 20+ years of experience, I put my all in my performance. Looking forward to adding to your team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server + Server Assistant
Mary Lou's Miami
Miami Beach, FL
02.2026 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Handled cash transactions and processed payments using POS systems,& terminals to input orders, split bills, and calculate totals
- Collaborated with kitchen staff to ensure accurate and timely food delivery.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
Floor Supervisor
Arkadia Bar and Grill at Fontainebleau
Miami Beach, Florida
06.2024 - 02.2026
- Supervised daily operations in fast-paced dining environment to enhance efficiency.
- Utilized strong interpersonal skills to approach and engage customers in productive dialogue.
- Consistently recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Trained and mentored staff to uphold service excellence.
Pool Ambassador
Fontainebleau Miami
Miami Beach, Florida
10.2023 - 07.2024
- Assisted hotel guest with seating and food and drink services on the pool deck.
- Conducted sales of cabanas and beds for commission-based earnings.
- Oversaw daily pool maintenance, including cleaning, organizing, and skimming.
- Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
- Provided guidance to children in a safe manner while they are playing in the pools or hot tubs.
- Reported any damages or repairs needed immediately to management staff.
- Adhered to safety protocols for hazardous materials used in pool maintenance.
Lead System Operator
Urbn Social Network
12.2016 - Current
- Operated various systems in photography and visual arts. Assisted with marketing efforts in music production and engineering. Supported all aspects of visual arts and music production.
- Manage promotional staff, organize weekly deliverables, orchestrate payroll
- Provide all essential information from company to clients
- Process all client paperwork and documentation with the state
- Document and track inventory for all operations
- Host and accommodate guests providing exceptional service with great service
- Provided support through strategic initiatives in technology, music, entertainment, & graphics design
Tire Shop Owner
Lolo's Tires Plus+
Sunrise, FL
10.2021 - 02.2023
- Ensured compliance with safety regulations within shop environment.
- Reviewed financial statements to evaluate operational profitability.
- Processed payments, calculated taxes, and prepared customer invoices.
- Established pricing policies and guidelines for promotions, refunds, and returns.
- Led development of operational procedures and workflow strategies.
- Promoted brand identity through social media platforms to increase revenue.
- Manage marketing & promotion(s). i.e; Online search engines, In-store displays, renovations, & in-person promotional tools.
- Trained and recruited shop employees to build a skilled workforce.
- Organize weekly schedule, & orchestrate payroll.
Customer Service Care Manager
Percepta
North Miami Beach, Florida
12.2019 - 12.2021
- Handled many inbound and outbound calls, chat, and emails to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
- Give information on the products or services, process orders, forms, and applications
- Complete call logs and reports
- Make relevant notes from customer interactions
- Research needed information using available resources
Education
Associates - Psychology
Broward College
Skills
- Adobe systems
- Microsoft systems
- Management
- Promotion teams
- AI
- Marketing / Canvas
Certification
- [Adobe Systems & Softwares] License - [2015]
Languages
English
Native or Bilingual
Creole
Native or Bilingual
French
Professional Working
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Drawing and Painting
- Photography
- Creative Writing
- Fashion
- Graphic Design
Timeline
Server + Server Assistant
Mary Lou's Miami
02.2026 - Current
Floor Supervisor
Arkadia Bar and Grill at Fontainebleau
06.2024 - 02.2026
Pool Ambassador
Fontainebleau Miami
10.2023 - 07.2024
Tire Shop Owner
Lolo's Tires Plus+
10.2021 - 02.2023
Customer Service Care Manager
Percepta
12.2019 - 12.2021
Lead System Operator
Urbn Social Network
12.2016 - Current
Associates - Psychology
Broward College
Thank You
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