Jan Vincent Estrella
Franklin
Summary
Dedicated grocery professional with expertise in customer service and team supervision. Proven ability to manage inventory effectively and train new staff, ensuring operational efficiency and high-quality service.
Overview
13
13
years of professional experience
Work History
Grocery Team Member
ShopRite
Byram
10.2013 - Current
- Assisted customers with product selection and inquiries.
- Assisted customers in locating items, answered questions about product features and prices.
- Stocked shelves and organized merchandise for easy access.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Monitored inventory levels and reported shortages to management.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Trained new staff on store procedures and customer service practices.
Night Crew Chief
ShopRite
Sparta
03.2024 - 11.2025
- Supervised night crew operations ensuring efficient store stocking and organization.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Trained and mentored new team members on store policies and procedures.
- Managed inventory levels to maintain product availability and minimize waste.
- Coordinated with management to implement nightly sales promotions and displays.
- Facilitated communication between night crew and day staff for seamless transitions.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
John W. North High School
Riverside, CA06-2005
Skills
- Inventory management
- Product rotation
- Supply chain coordination
- Team supervision
- Operational efficiency
- Time management
- Crisis management
- Effective communication
- Customer service
Timeline
Night Crew Chief
ShopRite
03.2024 - 11.2025
Grocery Team Member
ShopRite
10.2013 - Current
High School Diploma -
John W. North High School