Janwanda Davis
Orlando,FL
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Holiday Inn Club Vacations
07.2021 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Associate
Walmart
12.2016 - 07.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Inktel Contact Solutions
01.2014 - 12.2016
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided back up for customer service managers.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
Oak Ridge High School
Orlando, FLSkills
- Credit card payment processing
- Report creation
- Route management
- Sales expertise
- High-energy attitude
- Customer relations
- Call center experience
- Order Fulfillment
- Staff Training
- Customer Relations
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Credit Card Payment Processing
- Active Listening
- Customer Service
- Team Development
- Travel Planning
- Customer Consulting
- Money Handling Abilities
- Call Center Operations
- Critical Thinking
- Problem-Solving Ability
- Service Standard Compliance
- Order Processing
- Grammar
- Documentation
- Spreadsheets
Timeline
Customer Service Representative
Holiday Inn Club Vacations
07.2021 - Current
Customer Service Associate
Walmart
12.2016 - 07.2021
Customer Service Representative
Inktel Contact Solutions
01.2014 - 12.2016
High School Diploma -
Oak Ridge High School
Similar Profiles
Joshua HerreraJoshua Herrera
Inside Sales & Marketing at Holiday Inn Club VacationsInside Sales & Marketing at Holiday Inn Club Vacations
Christian MnickChristian Mnick
Sales Manager at Holiday Inn Club VacationsSales Manager at Holiday Inn Club Vacations
Juan E. ChalasJuan E. Chalas
Senior Food and Beverage Manager at ORANGE LAKE RESORT BY HOLIDAY INN CLUB VACATIONSSenior Food and Beverage Manager at ORANGE LAKE RESORT BY HOLIDAY INN CLUB VACATIONS