Jany Phratsachack
Eden Prairie,Minnesota
Summary
Accomplished Senior Sales Account Specialist with a proven track record at Medica, adept in CRM Health Rules and Salesforce, and exceptional at building customer relationships. Spearheaded complex case installations and led significant process improvements, enhancing team efficiency. Known for strategic project management and fostering collaborative team environments, consistently achieving and surpassing project goals.
Resourceful and personable, consistently driven to achieve results through effective communication and relationship-building. Possesses fundamental understanding of sales strategies and customer engagement techniques, alongside proficiency in CRM software and data analysis. Dedicated to fostering long-term client relationships and driving revenue growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Sales Account Specialist
Medica
04.2023 - Current
- Implement complex case Installations and monitor installation progress with vendors and PBM.
- Organized regular team meetings to discuss progress updates, address challenges, and explore opportunities for further collaboration.
- Lead and facilitate the onboarding new employees and contractors.
- Serve as primary point of contact for team members, providing guidance, troubleshooting CRM Tool, testing and implementing new process and expertise on Salesforce and project workflows.
Account Installation Specialist
Medica
09.2017 - 04.2023
- Case Installations and monitor installation progress with vendors.
- Managed ancillary tasks such as enrollment, billing, claims and document generation.
- Consistently met or exceeded project deadlines while maintaining high-quality workmanship standards.
- Coordinated with other specialists to troubleshoot complex issues during installations, minimizing downtime for clients.
- Successfully managed multiple simultaneous projects through effective task prioritization and resource allocation.
- Contributed to a positive work environment through proactive problem-solving and collaboration with colleagues.
Small Group Process Analyst
Medica
06.2008 - 09.2017
- Implement small group installation. Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Increased efficiency and team performance by implementing actionable process improvements.
- Led workshops aimed at fostering a culture of continuous improvement among team members.
- Processed management reports on monthly basis through effective collaboration with various departments.
Education
Associate of Science - Business Administration
Normandale Community College
Minneapolis, MN08-2024
Skills
- Ability to manage competing priorities and meet tight deadlines
- Ability to support other product segments as needed
- Complex Problem-solving
- Independent, self-driven professional
- Proficiency in Brokerlink, Health Rules & SalesForce
- Project management & Relationship management
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Staff training
Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Senior Sales Account Specialist
Medica
04.2023 - Current
Account Installation Specialist
Medica
09.2017 - 04.2023
Small Group Process Analyst
Medica
06.2008 - 09.2017
Associate of Science - Business Administration
Normandale Community College