Janya Brown
Jacksonville,US
Summary
Proficient in delivering exceptional customer service through strong critical thinking, problem-solving, and organizational skills. Demonstrated ability to communicate effectively and collaborate within teams. Experienced in cash register operations and customer engagement, consistently promoting guest loyalty. Committed to continuous learning and skill development for career advancement.
Overview
3
3
years of professional experience
Work History
Cashier
Burlington
Jacksonville, Florida
10.2024 - Current
- Processed customer transactions accurately and efficiently at a busy retail establishment.
- Assisted customers with product inquiries and provided excellent customer service.
- Maintained a clean and organized checkout area to enhance shopping experience.
- Handled cash, credit, and debit transactions while ensuring accuracy in register operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Warehouse Worker
Amazon
Jacksonville, Florida
06.2025 - 08.2025
- Collaborated with team members to streamline daily operations.
- Followed safety protocols to ensure a secure work environment.
- Prepared shipping documents for outgoing deliveries efficiently.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Warehouse Picker
Amazon
06.2024 - 08.2024
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
Customer Service Representative
Concentrix
08.2023 - 04.2024
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Provide inbound customer support
- Help customers resolve technical issues
- Ensure the appropriateness of social media content
- Deliver expert customer experiences with a smile.
Crew Member
Wendy's
06.2022 - 08.2023
- Maintain upkeep of lobby, front counter, and restrooms neatly and cleanly throughout shift by mopping, sweeping and restocking of supplies
- Serve food quickly and efficiently for positive guest experience
- Greet customers in a courteous and professional manner with a positive attitude
- Operate cash register to balance and calculate transactions accurately for drive-thru and front counter
- Resolve any customer issue without consulting a manager as necessary
- Voluntarily train new hires on job functions as needed.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2023
Skills
- Customer service
- Time management
- Team collaboration
- Communication skills
- Self-management
- Active listening
Timeline
Warehouse Worker
Amazon
06.2025 - 08.2025
Cashier
Burlington
10.2024 - Current
Warehouse Picker
Amazon
06.2024 - 08.2024
Customer Service Representative
Concentrix
08.2023 - 04.2024
Crew Member
Wendy's
06.2022 - 08.2023
High School Diploma -
Englewood High School
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