Janya Tubbs
Montgomery,AL
Summary
Searching for a Claims Adjuster Trainee position to use strengths in customer service and clerical procedures.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Call Center
Blue Novis
08.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative/Call Center
Concentrix
07.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Housekeeper
Courtyard By Marriott
04.2021 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL06.2020
Skills
- Till Counting
- Complaint Resolution
- Sales and Upselling
- Written and Oral Communications
- Customer Experience
- Customer Support
- Microsoft Office
- Keyboarding
- Database Management
Timeline
Customer Service Representative/Call Center
Blue Novis
08.2023 - Current
Customer Service Representative/Call Center
Concentrix
07.2021 - 03.2023
Housekeeper
Courtyard By Marriott
04.2021 - 07.2021
High School Diploma -
Jefferson Davis High School
Similar Profiles
CELESTE DELGADOCELESTE DELGADO
Team Leader at Blue NovisTeam Leader at Blue Novis
Jack LewisJack Lewis
Driver Manager/Field Service Technician at Novis HealthcareDriver Manager/Field Service Technician at Novis Healthcare
José Marinero CortésJosé Marinero Cortés
Partner at Novis Estudio Legal (law firm)Partner at Novis Estudio Legal (law firm)