Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Janya Washington

Jacksonville,FL

Summary

Results-driven customer service professional with extensive knowledge in service delivery and a proven ability to multitask effectively. Expertise in fostering professional relationships that enhance profitability and drive business success. Demonstrates exceptional oral and written communication skills, active listening, and analytical problem-solving capabilities. Committed to elevating customer experiences through service-oriented behaviors, a keen understanding of client needs, and tailored solutions that cultivate loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus
09.2024 - 08.2025
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

WFH Customer Service Representative

Solera Holdings Inc Lynx Services LLC
05.2023 - 11.2023
  • Time Management
  • Communication
  • Empathy
  • Reliability
  • Ability to work independently
  • Comfort with learning and using digital tools
  • Team player
  • Self motivation
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier/Customer Service

Walmart
06.2022 - 01.2023
  • Acknowledge and greet customers with a smile
  • Help customers find products they are looking for
  • Keep your area stocked, clean, and safe
  • People and listening skills
  • Teamwork skills
  • Engage with everyone
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Customer Service Representative

FEMA
09.2021 - 03.2022
  • Register customers for assistance
  • Help set up an inspection of customer
  • Answer any questions
  • Verify every caller’s identity
  • Update customers on their eligibility status & how much they are eligible for
  • Let customers know when & how much they will receive
  • Provide customers with extra help if needed
  • Interact well with every call
  • Show empathy
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

None

Fanatics Warehouse Services, Inc.
09.2020 - 01.2021
  • Performed inventory control, such as counting and counting merchandise.
  • Followed verbal and written instructions to properly move and ship products.
  • Used handheld scanners and physical logs to track movements.
  • Worked safely around moving machinery.Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prepared orders for shipments by systematically picking, packing and labeling merchandise.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Warehouse, handling & shipping.
  • Proven ability to learn quickly and adapt to new situations.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.

Call Center Representative

GC Services
02.2020 - 01.2021
  • Meeting goals such as a certain number of calls a day, Using aux and making sure I log in and out of calls, putting customers on hold for no longer than a minute also checking in when they are on hold.
  • Addressing last use and whereabouts of gas cards, Addressing gas points & how they were supposed to receive.
  • Taking in complaints about store managers, employees and etc.
  • Multitasking using two screens with two different systems.
  • Computer experience, talk time, Achieving every customer needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Documented and detailed calls and complaints using call centers CRM database.
  • Helped large volume of customers with a positive attitude and focused on customer’s satisfaction.

None

Arbys
05.2019 - 08.2019
  • Cashier.
  • Making sure every customer is good and has everything they need and want . Math skills . Time management . Communication skills.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Cashier/Sales Associate

Little Caesars
02.2018 - 03.2019
  • Operated cash register for cash, check and credit cards transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to me business needs.
  • Collected and authorized payments of guest.
  • Took care of every customer needs plus sold unfamiliar items to customers with no problem.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Made change and returned correct cash and coin to patrons.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Trained newly hired employees on routine tasks and customer service.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Assisted with preparing salads and cold food items.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Jean Ribault High School
Jacksonville, FL
07-2020

No Degree - DA

Concorde Career College
Jacksonville, FL
11-2024

Skills

  • Time Management
  • Typing
  • Computer Skills
  • Telemarketing
  • Math
  • Customer Service (3 years)
  • Help desk
  • Account management
  • Desktop support
  • Technical support
  • Account updating
  • Complaint resolution
  • Scheduling
  • Grammar
  • Conflict mediation
  • Strategic sales
  • Product and service solutions
  • Paperwork processing
  • Support case resolution
  • Complaint handling
  • Positive and professional
  • Calm demeanor
  • Call center procedures
  • Multitasking and organization
  • Technical troubleshooting
  • Critical thinking
  • Office equipment proficiency
  • Live chat support
  • Reading comprehension
  • Punctuality and reliability
  • Problem-solving

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Certification

  • Certified Dental Assistant

Timeline

Customer Service Representative

Maximus
09.2024 - 08.2025

WFH Customer Service Representative

Solera Holdings Inc Lynx Services LLC
05.2023 - 11.2023

Cashier/Customer Service

Walmart
06.2022 - 01.2023

Customer Service Representative

FEMA
09.2021 - 03.2022

None

Fanatics Warehouse Services, Inc.
09.2020 - 01.2021

Call Center Representative

GC Services
02.2020 - 01.2021

None

Arbys
05.2019 - 08.2019

Cashier/Sales Associate

Little Caesars
02.2018 - 03.2019

High School Diploma -

Jean Ribault High School

No Degree - DA

Concorde Career College

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