JaNyah Bacote
ROCK HILL,South Carolina
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Material Handler
McKesson
05.2023 - Current
- Operate pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
After-School Teacher (Flyers)
Leroy Springs & Company Inc.
09.2022 - 04.2023
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained positive and professional classroom environment throughout school year.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Seasonal Cashier
Target
11.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Call Center Representative
South Carolina Department Of Employment And Workforce
05.2021 - 08.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted the claimant's with questions they had about their unemployment claims.
Cashier
Little Caesars Pizza
05.2020 - 05.2021
- Counted money in cash drawers at the start of each shift and balanced drawers at the end of each shift.
- Obtained a thorough knowledge of products sold to assist customers in purchasing items.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Engaged customers and built connections using a positive, upbeat attitude.
- Assisted cashiers in balancing cash tills at close of shift.
- Increased sales of target items by employing excellent upselling and communication skills.
- Handled exchanges, returns and escalated customer complaints according to company policy.
Cashier
Arbys
05.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Engaged customers and built connections using a positive, upbeat attitude.
- Listened to customer complaints, resolving most issues and escalating complex concerns to the assistant manager for resolution.
- Dealt with unhappy customers in a respectful manner and helped them get what they needed to make everything better.
- If the job was a little difficult, the manager was called in to help.
Education
Bachelor of Science - Sociology And Criminology
Winthrop University
Rock Hill, SC12.2023
High School Diploma -
South Florence High School
Florence, SC06.2019
Skills
- Inventory Reporting
- First Aid Certification
- Sales
- Customer Relationship Management
- Quality Assurance Inspections
- QC
- Verbal and Written Communication
- Work Assignments
- System Documentation
- Bagging and Packaging
- Price Identification
- Purchase Assistance
- Order Taking
- Sweeping and Mopping
- Feedback Acceptance
- Total Payment Calculation
- Currency Counting
- Cash Drawer Management
- Credit and Cash Transactions
Timeline
Material Handler
McKesson
05.2023 - Current
After-School Teacher (Flyers)
Leroy Springs & Company Inc.
09.2022 - 04.2023
Seasonal Cashier
Target
11.2021 - 12.2021
Call Center Representative
South Carolina Department Of Employment And Workforce
05.2021 - 08.2021
Cashier
Little Caesars Pizza
05.2020 - 05.2021
Cashier
Arbys
05.2018 - 06.2019
Bachelor of Science - Sociology And Criminology
Winthrop University
High School Diploma -
South Florence High School
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