Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ja'Nyah Johnson

Aubrey

Summary

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Diligent Desired Position with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant Manager

Slim Chickens
04.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Preloader/Package Handler

UPS-Dallas
11.2024 - 2024
  • Collaborated with team members to meet daily production goals, consistently achieving or exceeding targets
  • Assisted in inventory management by conducting regular stock counts and reporting discrepancies to supervisors
  • Trained new employees on proper packaging techniques, equipment operation, and safety protocols

Customer Service Representative

UPS Customer Center
2024 - 2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High school diploma - undefined

Horn High School
Mesquite, TX
05.2024

Skills

  • Supervising Experience
  • Shift Management
  • Food Safety
  • Restaurant Management
  • Food Service
  • Cash Handling
  • Intelligence Experience
  • Inventory Control
  • Leadership
  • Logistics
  • Sales
  • Cleaning Experience
  • Customer Service (3 years)
  • Quality Assurance
  • Program Management
  • Management
  • Store Management Experience

Certification

Food Handler Certification

Languages

Spanish
Limited Working

Timeline

Assistant Manager

Slim Chickens
04.2025 - Current

Preloader/Package Handler

UPS-Dallas
11.2024 - 2024

High school diploma - undefined

Horn High School

Customer Service Representative

UPS Customer Center
2024 - 2024
Ja'Nyah Johnson