Summary
Overview
Work History
Education
Skills
Timeline
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Janyah Jones

Summary

Highly motivated and hard-working with 4 years of Customer Service, problem solving, and operating a cash (POS) system. Offering exceptional communication and multitasking abilities. Known for a strong focus on team collaboration and achieving positive outcomes. Organized and dependable with the ability to adapt to changes quickly. Detailed oriented with great time management skills. Committed to growing and advancing my skills in Customer Service.


Overview

4
4
years of professional experience

Work History

Childcare Assistant

I Am A Promise Daycare
06.2022 - Current
  • Supervised and monitored the safety of 12 children ages 2 to 3.
  • Prepare and organize meals and snacks according to individual dietary restrictions.
  • Plan and lead age-appropriate activities, including arts and crafts, storytelling, and outdoor play, to promote cognitive and social development.
  • Maintained accurate and detailed records of enrollment, attendance, health and safety, emergency contact information, and incident reports.
  • Setup, cleaned, and organized space for daily use.

Customer Service Representative (Remote)

Arise Platform
08.2023 - 05.2025
  • Responded to customer requests for products, services, and company information.
  • Used strong Analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative / Cashier

Prime Time
06.2021 - 08.2024
  • Provided excellent customer service, addressing inquiries and resolving complaints in a timely manner.
  • Handled cash and credit card payments, balancing the cash drawer payments, balancing the cash drawer at the end of each shift.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Sales Associate

Cutco
01.2023 - 01.2024
  • Sold company products online and in-person.
  • Generated leads through networking and referrals, expanding the customer base.
  • Built rapport and provided exceptional customer service, building long-term relationships with clients.
  • Exceeded sales quotas and increased profit through effective strategy and business planning.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Willow Ridge High School
Houston, Tx
05-2023

Skills

  • Problem-solving
  • Patience and empathy
  • Safety awareness
  • Time management
  • Conflict resolution
  • Strong computer skills
  • Accurate record keeping
  • Nutrition management
  • Attention to detail
  • Multitasking and organization
  • Flexibility and adaptability
  • Teamwork oriented
  • Active listener

Timeline

Customer Service Representative (Remote)

Arise Platform
08.2023 - 05.2025

Sales Associate

Cutco
01.2023 - 01.2024

Childcare Assistant

I Am A Promise Daycare
06.2022 - Current

Customer Service Representative / Cashier

Prime Time
06.2021 - 08.2024

Willow Ridge High School

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