Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janyah Matthews

Raleigh,NC

Summary

Personable administrative professional with a proven track record at Family 1st Residential, excelling in client communication and data management. Proficient at appointment scheduling and treatment planning, I consistently enhance operational efficiency while delivering exceptional customer service. My proactive approach ensures timely resolution of inquiries, fostering positive relationships and satisfaction.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Family 1st Residential
Raleigh, NC
01.2023 - Current
  • Coordinated communication between families and residential care teams.
  • Processed intake paperwork and maintained client records accurately.
  • Utilized office software to create reports and manage data efficiently.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded to inquiries from families regarding services and support options.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Generated payroll reports for management review on a bi-weekly basis.

Front Desk Receptionist

Eagle Tax & Insurance Services
Raleigh, NC
11.2021 - 01.2023
  • Greeted clients and visitors with professionalism and courtesy.
  • Managed incoming calls and directed inquiries to appropriate staff members.
  • Scheduled appointments and coordinated meeting logistics for tax consultations.
  • Maintained organized filing system for client records and important documents.
  • Assisted clients in completing forms and provided information about services offered.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Customer Service Representative

Lowes Home Improvment
Garner, NC
02.2019 - 11.2021
  • Assisted customers with product selection and answered inquiries regarding home improvement needs.
  • Processed customer transactions accurately using point-of-sale systems and managed cash register operations.
  • Resolved customer complaints promptly to ensure a positive shopping experience at the store.
  • Collaborated with team members to maintain organized and well-stocked sales floor displays.
  • Educated customers on product features, benefits, and proper usage for home projects.
  • Handled returns and exchanges following company policies while ensuring customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts - Psychology

Wake Technical Community College
Raleigh, NC

Skills

  • Customer service
  • Data management
  • Appointment scheduling
  • Front desk
  • Treatment planning
  • Client communication
  • Dental terminology
  • Time management

References

References available upon request.

Timeline

Administrative Assistant

Family 1st Residential
01.2023 - Current

Front Desk Receptionist

Eagle Tax & Insurance Services
11.2021 - 01.2023

Customer Service Representative

Lowes Home Improvment
02.2019 - 11.2021

Associate of Arts - Psychology

Wake Technical Community College

Similar Profiles

CREATE PROFILE