JaNyah Traylor
Michigan City,IN
Summary
Versatile and results-driven Customer Service professional with a proven track record in delivering exceptional customer experiences. Seeking a challenging position, either remote or in-office, where I can leverage my diverse skill set, strong work ethic, and ability to achieve measurable results.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Peepers
12.2022 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Assistant Store Manager
Shoe Dept. Encore
11.2020 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Senior Customer Service Representative
Gap Factory Store
04.2018 - 08.2022
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
Bachelor of Science - Business Management
Purdue University Northwest
Skills
- Customer Service
- Request management
- Client advocacy
- Trend monitoring
- Problem-Solving
- Process Improvement
Timeline
Customer Experience Specialist
Peepers
12.2022 - Current
Assistant Store Manager
Shoe Dept. Encore
11.2020 - 11.2022
Senior Customer Service Representative
Gap Factory Store
04.2018 - 08.2022
Bachelor of Science - Business Management
Purdue University Northwest
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