Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janyce Vazquez

Chicago,IL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Dental Dreams LLC
Chicago, IL
02.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Telecom Operator

Orlando Health
Winter Garden, FL
03.2022 - 08.2022
  • Managed high volume of incoming calls, Providing customer service to telecom customers, including troubleshooting and answering inquiries.
  • Responded promptly to customer complaints and requests for assistance via email or phone calls.
  • Collaborated with other departments within the company to ensure effective communication between team members.

Customer Service Representative

Mia Aesthetics
Chicago, IL
03.2021 - 10.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Esthetician License - Aesthetics

Tricoci University of Beauty Culture
Bridgeview, IL
08-2023

Some College (No Degree) - Health Administration

Southern New Hampshire University
Hooksett, NH

Some College (No Degree) - Nursing

University of Southern Indiana
Evansville, IN

Skills

  • Interpersonal Communication skills
  • Problem-solving skills
  • Administrative Skills
  • Telephone Etiquette
  • Building rapport
  • Medical terminology knowledge
  • Multi-Task Management
  • Positive and professional
  • Computer Proficiency
  • Adaptive team player

Timeline

Front Desk Receptionist

Dental Dreams LLC
02.2024 - Current

Telecom Operator

Orlando Health
03.2022 - 08.2022

Customer Service Representative

Mia Aesthetics
03.2021 - 10.2021

Esthetician License - Aesthetics

Tricoci University of Beauty Culture

Some College (No Degree) - Health Administration

Southern New Hampshire University

Some College (No Degree) - Nursing

University of Southern Indiana
Janyce Vazquez