Janycet Hernandez
Customer Service Representative
Bunnlevel,NC
Summary
A dependable and honest individual who is seeking a position in customer service in which I can show and offer the ability in helping customers with the care and support needed. Eager to join a company in with the approach that is given I can be a part of a team that delivers a high level of customer satisfaction.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Support Staff Member
ACI Dungarvin
Garner , NC
2018.03 - 2023.05
- Attended training sessions to stay updated on procedures and services.
- Assisted client in everyday activities both at school, home & the community
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Communicated with clients on behalf of staff to relay messages and information and vise versa
- Maintained detailed knowledge of company products and services to provide comprehensive support.
Substitute Paraeducator, Special Education
University Place School District
Univesity Place, WA
2011.09 - 2017.06
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Provided support during classes, group lessons, and classroom activities.
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
Customer Service Representative
Ebsco Industries
Tinton Falls, NJ
1994.07 - 2002.02
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
1986.09 - 1990.06
Associate of Applied Science - Respiratory Therapy
2023.01 - Current
Skills
Clerical support
Multi-line phone proficiency
Administrative support
25 WPM typing speed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fayetteville Technical Community College - Associate of Applied Science, Respiratory Therapy
2023.01 - Current
Support Staff Member - ACI Dungarvin
2018.03 - 2023.05
Substitute Paraeducator, Special Education - University Place School District
2011.09 - 2017.06
Customer Service Representative - Ebsco Industries
1994.07 - 2002.02
Long Branch High School - High School Diploma,
1986.09 - 1990.06