Janyfer Patino

• Managed inbound and outbound calls to prospective clients, introducing and promoting medical spa services such as skincare treatments, wellness services, and beauty procedures.
• Converted leads into appointments by effectively explaining services, pricing, and benefits to prospective clients, achieving sales targets.
• Assisted clients with booking appointments, processing payments, and managing scheduling inquiries to ensure seamless service.
• Provided excellent customer service by addressing client questions, resolving concerns, and offering product/service recommendations tailored to individual needs.
• Handled call transfers and directed clients to the appropriate department or service provider, ensuring smooth communication and customer satisfaction.
• Maintained detailed records of client interactions, sales transactions, and payment details in the CRM system for follow-up and future marketing.
• Supported promotional efforts by informing clients of special offers, loyalty programs, and seasonal discounts.

Supervised daily restaurant operations, ensuring smooth and efficient service in a fast-paced, customer-focused environment.

• Trained, motivated, and managed a team of front-line staff, including servers, cooks, and cashiers, to provide excellent customer service.
• Assisted with inventory management, ensuring proper stock levels of food and supplies, and reducing waste through effective ordering practices.
• Handled customer inquiries, complaints, and special requests, resolving issues promptly to ensure customer satisfaction and retention.
• Coordinated staff schedules, optimizing labor costs and ensuring adequate coverage during peak hours.
• Managed cash flow and financial transactions, including opening and closing registers, balancing tills, and preparing daily sales reports.
• Enforced company policies and health/safety standards, ensuring compliance with local and state regulations.
• Contributed to sales growth by upselling menu items, managing promotions, and creating a welcoming atmosphere for guests.
• Worked closely with the management team to implement operational improvements and enhance overall restaurant performance.

• Made outbound calls to customers to schedule medical appointments with healthcare providers, ensuring timely and accurate bookings.
• Provided detailed information about available doctors, appointment times, and insurance coverage to assist customers in making informed decisions.
• Verified patient information, including insurance details, to ensure proper billing and coverage for appointments.
• Managed a high volume of calls daily, maintaining a focus on customer service and efficiency.
• Documented customer interactions in the company’s database, ensuring all details were accurately logged for follow-up and billing purposes.
• Resolved customer inquiries and concerns regarding appointment scheduling, insurance benefits, and related services.
• Maintained a professional and empathetic approach while interacting with customers, addressing any concerns related to healthcare access.

• Accurately process customer transactions, handling cash, credit, and debit payments in a fast-paced environment.
• Maintain a balanced cash drawer, ensuring all financial transactions are recorded and discrepancies are resolved promptly.
• Perform opening and closing duties, including cash reconciliation, balancing daily sales, and preparing bank deposits.
• Collaborate with restaurant staff to ensure smooth operations and accurate billing for all guests.
• Maintain a clean and organized cashier station, ensuring efficient workflow during peak hours.
• Assist with the daily cash flow report, tracking expenses, and preparing financial summaries for management.

• Greet and welcome visitors in person and over the phone, ensuring a positive and professional first impression.
• Answer inquiries and direct calls to the appropriate departments, maintaining efficient communication across teams.
• Maintain detailed log books for sign-ins/outs, front desk expenses, and incoming calls.
• Sort and distribute daily correspondence to respective departments, ensuring timely communication.
• Coordinate customer service schedules and delivery routes to ensure on-time service and customer satisfaction.
• Develop and maintain filing systems for office documents, improving retrieval efficiency.
• Order and manage office supplies, evaluating products to ensure quality and cost-effectiveness.
• Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.