Janyha Wilder
Chicago,IL
Summary
I am offering strong customer service and team collaboration skills with willingness to learn and grow in fast-paced environment. Brings ability to quickly adapt to new point-of-sale systems and cash-handling procedures. Ready to use and develop organizational and problem-solving skills in Lead Cashier role. I am dependable and positive individual with knack for customer service and team collaboration. Possesses foundational understanding of point-of-sale systems and transaction management, along with strong cash-handling skills. Aims to enhance customer satisfaction and streamline checkout processes.
Overview
3
3
years of professional experience
Work History
Seasonal Recreation Leader
Chicago Park District
08.2022 - 08.2025
- Leadership & Supervision
- Communication Skills
- Teamwork
- Conflict Resolution
- Creativity & Initiative Time Management
- Safety Awareness
- Flexibility
- Responsibility & Dependability
- Customer Service
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Evaluated program success through participant feedback surveys, using insights to inform future improvements in activity offerings.
Customer Service/Crew Member
Oberweis
01.2024 - 05.2024
- High-level customer service
- Extensive Product Knowledge
- Lifting heavy objects
- Working long hours
- Working together with team members
- Strict time management skills
- Creating a positive experience for customers
- Problem-solving and learning new skills quickly
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Contributed to positive company reputation by delivering exceptional service experiences for customers.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Managed cash transactions accurately, ensuring proper balances at the end of each shift.
- Promoted up-selling techniques among crew members, leading to higher average transaction values per customer visit.
- Assisted customers in navigating product offerings, leading to increased sales revenue.
- Responded to customer requests for products, services, and company information.
- Ensured inventory accuracy by conducting routine checks and notifying management of any discrepancies promptly.
Education
Bachelor of Science - Biology Pre Medicine Major
Jackson State University
Jackson, MS05-2028
Skills
- Leadership
- Flexible and Learn quickly
- Creative and Thorough
- Effective Time Management
- Responsible
- Excellent Communication
- Customer service skills
- Computer skills
- Schedule management
- Safety awareness
- Facility management
- Time management
Timeline
Customer Service/Crew Member
Oberweis
01.2024 - 05.2024
Seasonal Recreation Leader
Chicago Park District
08.2022 - 08.2025
Bachelor of Science - Biology Pre Medicine Major
Jackson State University
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