Janyl Zachary
Knox,IN
Summary
Excels in oversight of operations in the Service industry. Works as a partner to provide on-time/on-budget quality, while servicing the needs of customers and the business. Effectively utilizes planning to develop innovative solutions in business matters to produce results. Excels at coordinating the needs of internal departments and external customers to ensure rapid, accurate delivery of service for success. Advanced expertise in reviewing and ensuring full compliance with Business Requirements. A Multi-tasker equipped with strong organizational and management skills.
Professional in retail industry with keen eye for managing consumables. Known for driving team collaboration and achieving high standards in inventory management and customer service. Reliable and adaptable, consistently meeting changing demands and delivering results. Skills include strategic planning, staff leadership, and effective communication.
Overview
12
12
years of professional experience
Work History
Consumables Department Manager
INDOT
09.2023 - 10.2025
- Developed strategic sourcing strategies to enhance supplier relationships and reduce costs. Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand. Reduced lead times for critical materials through strategic supplier partnerships. Streamlined procurement processes, resulting in cost savings and increased operational efficiency.
Service and Parts Manager
Mike Anderson – Chrysler Dodge Jeep
07.2020 - 09.2023
- Responsible for providing a customer-focused and efficient operation of the dealership’s service department. Operate the department at maximum production by controlling costs, building a loyal clientele, maintaining good employee relationships, setting, and obtaining sales objectives, and maintaining service records. Ensure the customer experience meets or exceeds the manufacturer’s customer satisfaction index. Monitors and improves customer satisfaction. Builds customer relationships, creates a good work environment, and properly manages the assets of the department.
Service Writer
Shepherds Chevrolet
12.2019 - 07.2020
- Greeted customers, listened to the description of the problem, and obtained customer and vehicle information. Inspected all vehicles for bodywork and notified the customer if work was needed. Secured agreements from customers before repairs, provided an estimate and approximate time when completed. Advised customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications. Handled minor customer complaints and misunderstandings. Followed up on progress of each repair order during the day and contacted customers regarding changes in the estimate or time promised. Referred leads and prospects for vehicle sales to sales department. Assisted the service manager as needed.
Service Writer/Parts/Assistant Manager
Braun Auto Group
05.2018 - 11.2019
- Answered questions from customers and service providers. Used expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery. Scheduled appointments, processed orders, monitored delivery and handled customer complaints.
1st Stage Supervisor
Hoosier Racing Tire
01.2018 - 05.2018
- Led a team in preparing tire band with bead in preparation for treading. Oversaw inventory management practices to ensure all materials necessary to complete prep was readily available to meet weekly targets and KPI’s.
Unit Assistant
Porter Regional Hospital
06.2017 - 01.2018
- Various secretarial duties including answering questions from patients and visitors and providing guidance to service providers. Assisted nursing staff with responding to patient needs. Processed internal staff requests for office supply needs.
Office Administrator
Winamac Coil Spring
11.2013 - 10.2016
- Greet office visitors, answer and direct phone calls, field inquiries from sales representatives, and maintain office efficiency. Generate and distribute memos, letters, spreadsheets, forms, and faxes, and sorting and distributing incoming mail. Prepared and sent invoices, maintained client databases, tracked accounts, and assist with copying and distributing production orders and other internal documents. Scheduled and tracked meetings and appointments as requested.
Education
Prerequisite Courses
Ivy Tech Community College
Logansport, IN01.2016
General Studies Courses
Vincennes University
Vincennes, IN12.2012
Core 40 Diploma - undefined
Knox High School
Knox, IN05.2011
Vocational Courses
Health Occupations
Knox, IN05.2008
Skills
- Logistics coordination
- Supplier relationship management
- Proficient in Microsoft Office 365
- Effective communication
- Strategic planning
- Address client expectations
- Workforce training
- Financial budget oversight
- Inventory control
- Customer satisfaction improvement
Timeline
Consumables Department Manager
INDOT
09.2023 - 10.2025
Service and Parts Manager
Mike Anderson – Chrysler Dodge Jeep
07.2020 - 09.2023
Service Writer
Shepherds Chevrolet
12.2019 - 07.2020
Service Writer/Parts/Assistant Manager
Braun Auto Group
05.2018 - 11.2019
1st Stage Supervisor
Hoosier Racing Tire
01.2018 - 05.2018
Unit Assistant
Porter Regional Hospital
06.2017 - 01.2018
Office Administrator
Winamac Coil Spring
11.2013 - 10.2016
General Studies Courses
Vincennes University
Core 40 Diploma - undefined
Knox High School
Vocational Courses
Health Occupations
Prerequisite Courses
Ivy Tech Community College