Jany Molina
Miami,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Highly efficient and well established in fast-paced and challenging environments, while keeping perfect track of work. Organized, proactive and detail oriented, able to multitask and work independently with minimal or no supervision. Skillful in making quick and fair decisions, always in the best interest of the company, while pursuing client satisfaction as well. Self-motivated with a go-getter attitude, fast learner, and able to quickly adapt to all environments.
Overview
11
11
years of professional experience
Work History
Sales Manager
YOTEL / YOTELPAD Miami
01.2024 - Current
- Coordinate all group, transient and catering sales solicitations and bookings to maximize overall revenue
- Fully understand contracts and its content to be able to lead terms negotiations to the hotel's interests and guidelines
- Develop a full working knowledge of the operations and policies for Sales, F&B, Front Office and Reservations
- Manage and maintain all FIT/Wholesale accounts
- Negotiate guest rooms, meeting room rentals and hotel services within approved booking guidelines
- Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies
- Sales efforts that include prospecting/solicitation calls and hotel site tours
- Develop and maintain relationships with clients to produce new and repeat group or transient business
- Conduct tours of the hotel and meeting spaces available while emphasizing on selling points to catch the client's interest and acquire the business
- Follow up with client throughout stay or event to ensure a seamless experience to guarantee a returning customer
- Input all contracted group blocks in Opera and properly set up all corresponding routing, notes, rooming lists, etc.
- Responsible for preparing proposals and contracts accordingly
- Actively participate in Revenue Calls and lead weekly resume and BEO meetings
Reservations Manager
YOTEL / YOTELPAD Miami
01.2023 - 01.2024
- Manage hotel inventory daily and balance the house if oversold
- Proactively manage guests' pre-arrival experience by engaging in communication with the guest (via phone, email or in person) and ensuring special requests are met and/or relevant information is provided to the guest in a timely manner
- Manage and train a team of in-house Reservations Agents (2) and regularly conduct Call Center audits, review monthly productivity for 3rd party call center and provide training
- Responsible for in-house agents' performance reviews and discipline actions, when needed
- Support all departments in guest service-related inquiries, complaints, and disputes, with a creative and efficient problem-solving approach
- Follow up daily on pending items with other departments or guests to ensure client satisfaction and meet brand standards
- Scrub and check third-party extranets and our booking channels for any discrepancies in rates, policies, etc.
- Investigate billing disputes and provide necessary paperwork for refunds, when applicable
- Assist Front Desk when needed, including acting as Manager on Duty
- Always keep confidentiality of company and guest information
- Assigned special projects related to revenue and collections for the General Manager, Director of Revenue and Director of Finance
- Review and oversee group blocks entered in the system to ensure reservations are set-up per contract
- Review and approve monthly commissions for OTAs like Booking.com, Expedia and DayUse
- Manage the apartments rotation program to ensure a fair balance between all apartment owner's rental income
- System used: Opera Cloud
Loan Officer Assistant
Lakeview Loan Servicing
05.2021 - 08.2022
- Provide general sales and administrative support to the Mortgage Loan Officers team
- Assist in reviewing and processing loan applications according to established guidelines; making sure all loans are ready and meet criteria for the next step in the refinance process
- Follow up with borrowers via email or phone to gather all necessary documentation and address any questions they might have regarding their loan, when possible
- Use systems productively to effectively manage my pipeline of loans, keeping track of all new tasks and taking care of them in a timely manner
- Teamwork - assist other Loan Officer Assistants with tasks or questions they might need help with
- System used: Encompass
Human Resources - Recruitment
Bayview Asset Management - Contract through ICONMA
01.2021 - 04.2021
- Provide administrative and recruitment support
- Work directly with candidates, recruiting team and hiring managers to complete the on-boarding process of new hires
- Draft Offer Letters for candidates
- Use the Applicant Tracking System daily to ensure proper processing and dispositioning of candidates
- Review Background test results for new hires and identify areas of concern from a recruitment standpoint and escalate them to the manager when necessary
- Request, follow up and maintain proper records of the candidate's full hiring process and paperwork (interview documents, I9's, E-Verify, etcetera) keeping maximum confidentiality
- Phone/video screen potential candidates and make recommendations for hiring managers and/or recruiting managers
- System used: UltiPro
Reservations Supervisor
Ultimate Resort Vacations
02.2018 - 01.2021
- Started as Agent, transferred to Supervisor after a year.
- As Agent Provide information and pricing to all requests for room accommodations via phone, email, or website chat
- Input wholesale, transient, and group bookings into the system
- Review or anticipate guests needs and coordinate with Front Desk to address all requests accordingly in a timely manner
- Create call-in and rooming list group blocks based on contracts; and follow up with their requests, payments, modifications, and complaints
- Process payments and refunds based on hotel policy.
- As Supervisor In charge of training and teaching system to new agents
- Evaluate agent calls and provide them with efficient training, to ensure compliance with hotel standards and equip agents with sales techniques to help them finalize the sale
- Resolve complaints and guide/help agents through the reservation process with discounted rates if needed
- Scan through reservations created by Res team and promotions loaded by the manager for quality control
- Balance hotel availability and relocate guests when needed
- Create and send out Stop Sales and forecast reports
- Follow up with No-Show and cancellation charges
- Hire new agents
- Systems used: Opera PMS and CRS
Reservations Specialist
Faena Hotel Miami Beach - 5 Star Hotel by Forbes
11.2016 - 07.2017
- Answer calls and sell hotel rooms according to Reservations standards
- Recognize guest's needs through a warm and sincere conversation and guide them to the best selection, always maximizing revenue
- Input wholesale, transient, and group bookings
- Set up proper billing accounts and process advance deposits and refunds
- Assist callers with dining reservations, theater, and amenity orders
- Run and distribute daily forecast, reservations, and cancellations reports
- System used: Opera PMS
Reservations Specialist
Biltmore Hotel Coral Gables
07.2013 - 11.2016
- Process all room reservations requests, changes, and cancellations
- Oversee FIT reservations
- Balance the house
- Follow-up with leads to complete sales and promote the hotel and its services
- Train new Reservations and Front Desk agents
- Trusted and empowered by manager to advise other agents on discounts or promotions that could help them complete the sale (always keeping a friendly balance between revenue and availability) and ways to resolve complaints
- Run and send forecast reports to the appropriate departments and present them daily at morning managers' meetings
- Review and approve monthly commissions for Expedia, Booking.com and Travelzoo
- Systems used: Megasys and Agilysys
Education
Bachelor's degree - English and French
Central University Martha Abreu de Las Villas, Cuba
01.2012
Skills
- Organization
- Attention-to-detail
- Creativity
- Time management
- Sales
- Customer Service
- Leadership
- Negotiation
- Problem resolution
- Revenue management
- Teaching
- Additional language: Spanish
Accomplishments
* Awarded Employee of the Month, May 2024.
* Outstanding performance reviews on all quarterly evaluations.
Timeline
Sales Manager
YOTEL / YOTELPAD Miami
01.2024 - Current
Reservations Manager
YOTEL / YOTELPAD Miami
01.2023 - 01.2024
Loan Officer Assistant
Lakeview Loan Servicing
05.2021 - 08.2022
Human Resources - Recruitment
Bayview Asset Management - Contract through ICONMA
01.2021 - 04.2021
Reservations Supervisor
Ultimate Resort Vacations
02.2018 - 01.2021
Reservations Specialist
Faena Hotel Miami Beach - 5 Star Hotel by Forbes
11.2016 - 07.2017
Reservations Specialist
Biltmore Hotel Coral Gables
07.2013 - 11.2016
Bachelor's degree - English and French
Central University Martha Abreu de Las Villas, Cuba
Similar Profiles
KERVIN HERNANDEZKERVIN HERNANDEZ
Hotel Bellman/Front Desk Receptionist at Yotel MiamiHotel Bellman/Front Desk Receptionist at Yotel Miami
Saad AlwuthaynaniSaad Alwuthaynani
Mission Control Analyst at Yotel MiamiMission Control Analyst at Yotel Miami
Sreelakshmi SreekumarSreelakshmi Sreekumar
Front Desk Administrator at YotelFront Desk Administrator at Yotel