Janyra Harper
Charleston,IL
Summary
Customer service professional with experience in food service and retail, known for clear communication, time management, and staying calm in fast-paced environments. Skilled in order accuracy, POS handling, and keeping service areas clean and organized.
Overview
5
5
years of professional experience
Work History
Brista
7 Brew
Charleston, IL
04.2026 - 08.2026
- Greeted customers with friendly service at 7 Brew drive-thru window.
- Prepared espresso, coffee, and specialty drinks following 7 Brew recipes.
- Operated POS system to process orders and payments accurately.
- Maintained clean workstations, equipment, and customer areas throughout shifts.
- Restocked cups, syrups, milk, and supplies for steady beverage service.
- Followed food safety and sanitation procedures during drink preparation.
- Communicated order details with team members for fast service flow.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Dining Services Employee
Eastern Illinois University
Charleston, IL
08.2025 - 07.2026
- Served food to students, faculty, and staff in a university dining environment.
- Assisted with daily food preparation and maintained a clean, organized food service area.
- Followed food safety and sanitation procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Washed and sanitized dishes and kitchen equipment.
sales associate
Marshall's
Mattoon, Illinois
10.2024 - 04.2025
- Assisted customers with purchases and questions.
- Operated cash registers and processed payments.
- Stocked and organized merchandise.
- Maintained a clean and organized sales floor.
- Assisted with fitting rooms and inventory.
- Monitored fitting rooms and returned items to proper sales areas
- Greeted customers and provided exceptional customer service.
cashier
Panera Bread
Champaign, Illinois
11.2021 - 04.2024
- Greeted customers and took accurate food and beverage orders
- Handled cash, card, and mobile payment transactions
- Packaged pickup orders and checked order accuracy
- Maintained clean register station and dining area
- Answered menu questions and explained Panera Bread offerings
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Arts -
Eastern Illinois University
Charleston, IL05-2028
Skills
- Written communication
- Verbal communication
- Adaptive and creative
- Decision-making
- Clear communication
- Positive and professional
- Customer service experience
- Problem solving
- Time management
- Punctual
- Data entry
- working in fast paced environments
- Computer skills
Timeline
Brista
7 Brew
04.2026 - 08.2026
Dining Services Employee
Eastern Illinois University
08.2025 - 07.2026
sales associate
Marshall's
10.2024 - 04.2025
cashier
Panera Bread
11.2021 - 04.2024
Bachelor of Arts -
Eastern Illinois University