Janyse Mazurowski
Utica,NY
Summary
Customer service professional skilled in multitasking and time management across fast-paced environments. Known for delivering consistent, positive interactions that improve customer satisfaction. Focus on accuracy, responsiveness, and service quality under time constraints.
Overview
14
14
years of professional experience
Work History
Data Processing Analyst
JETNET, LLC
Utica, NY
08.2021 - 10.2026
- Analyzed aircraft data within JETNET databases for accuracy and consistency.
- Updated records using internal software and source documents.
- Validated data fields against vendor reports and reference materials.
- Resolved data errors through review of customer and fleet information.
- Processed large data sets using spreadsheet tools and database systems.
- Coordinated with research teams to clarify missing aircraft details.
- Monitored data quality standards across JETNET information workflows.
- Documented processing steps for consistent aviation data handling.
- Participated in meetings discussing changes or improvements needed in current procedures related to the handling of customer information.
- Performed quality assurance tests on processed data.
- Reviewed customer data to identify and address discrepancies.
- Maintained up-to-date records of customer data processing operations.
- Using Outlook, Zendesk, Microsoft Word, and Teams to follow up on tasks.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
PETSMART ASSOCIATE
PetSmart
New Hartford, NY
06.2020 - 08.2021
- Assisted PetSmart customers with product selection and pet care questions.
- Operated PetSmart POS system for checkout, returns, and payment processing.
- Stocked PetSmart shelves with merchandise, supplies, and seasonal displays.
- Maintained clean PetSmart sales floors, aisles, and animal care areas.
- Replenished PetSmart inventory from shipments and backroom storage.
- Supported PetSmart pet care routines, feeding, watering, and habitat upkeep.
- Built relationships with customers by providing friendly customer service.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
SECURITY OFFICER
Securitas Security Services USA
Utica, NY
06.2018 - 08.2020
- Controlled access points, checked badges, and screened visitors and deliveries.
- Patrolled buildings, parking areas, and perimeters to observe safety concerns.
- Documented incidents, observations, and daily activity reports following post orders.
- Responded to alarms, disturbances, and emergency situations with calm communication.
- Enforced site rules and security procedures for employees, vendors, and guests.
- Provided customer service while maintaining a visible security presence throughout shifts.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored surveillance cameras and responded to suspicious activity.
ELECTRONICS SALES ASSOCIATE
Wamart
Utica, NY
02.2016 - 06.2017
- Assisted Wamart electronics shoppers with product selection and feature questions.
- Demonstrated Wamart televisions, tablets, and audio devices on sales floor.
- Processed Wamart sales transactions and handled cash register duties.
- Restocked Wamart electronics displays and organized shelf merchandise.
- Maintained clean Wamart department aisles and tidy product presentation.
- Supported customers with returns, exchanges, and warranty questions.
- Collaborated with Wamart team members on inventory checks and product setup.
- Explained Wamart product details using clear, friendly communication.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
SODEXO
Utica College
Utica, NY
08.2015 - 09.2016
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted regular inspections to ensure food safety compliance.
- Resolving customer complaints on the spot and turning negative experiences into positive ones.
- Ensuring team compliance with local health department regulations, and food safety guidelines.
- Proficiency with point-of-sale (POS) systems, cash handling, and inventory tracking tools.
CREW TRAINER
Panera Bread
New Hartford, NY
07.2014 - 09.2015
- Trained new team members on Panera Bread service standards and bakery-cafe procedures.
- Demonstrated proper food preparation, assembly, and portioning methods for menu items.
- Monitored cashier, register, and guest service tasks during busy meal periods.
- Modeled friendly guest interactions and prompt order handling at Panera Bread.
- Stayed up to date on requirements of all team positions to optimize training.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
OVERNIGHT MANAGER
McDonald's
Utica, NY
05.2012 - 02.2014
- Managed overnight crew operations at McDonald's restaurant.
- Monitored food safety and sanitation standards throughout overnight shifts.
- Trained crew members on closing procedures and station duties.
- Supervised cash handling and balanced register drawers.
- Coordinated kitchen prep, stocking, and restocking tasks.
- Resolved guest concerns and supported service recovery efforts.
- Inspected equipment and reported maintenance issues promptly.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Reviewed time sheets submitted by employees at the end of each shift for accuracy.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Education
High School Diploma -
Proctor High School
1203 Hilton Ave, Utica, NY 1350108.2010
Skills
- Data validation
- Spreadsheet analysis
- Records management
- Quality assurance
- Workflow documentation
- Problem solving
- Written communication
- Time management
- Team collaboration
- Microsoft Excel
- Active listening
- Collecting information
- Zendesk ticketing
- Microsoft Outlook
- Attention to detail
- Clear communication
- Hospitality and accommodation
- Money handling
- Email management
Timeline
Data Processing Analyst
JETNET, LLC
08.2021 - 10.2026
PETSMART ASSOCIATE
PetSmart
06.2020 - 08.2021
SECURITY OFFICER
Securitas Security Services USA
06.2018 - 08.2020
ELECTRONICS SALES ASSOCIATE
Wamart
02.2016 - 06.2017
SODEXO
Utica College
08.2015 - 09.2016
CREW TRAINER
Panera Bread
07.2014 - 09.2015
OVERNIGHT MANAGER
McDonald's
05.2012 - 02.2014
High School Diploma -
Proctor High School