Janyssa Johnson
WI
Summary
Proactive Restaurant Hostess with extensive experience managing high-pressure situations and maintaining efficient guest flow. Skilled in customer service, conflict resolution, and coordinating tasks in a fast-paced environment. Brings strong organizational skills and a commitment to enhancing guest experiences and supporting team efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Cheesesteak Rebellion
07.2023 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma -
Northeastern Wisconsin Lutheran High School
Green Bay, WI05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Conflict Resolution
- Complex Problem-Solving
- Scheduling
- Handling Complaints
- Coordinating tasks
- Menu board art
- Guest Engagement
Certification
- PCA - Personal Care Aide
Timeline
Restaurant Hostess
Cheesesteak Rebellion
07.2023 - 08.2024
High School Diploma -
Northeastern Wisconsin Lutheran High School