Janyze Galan
Downey
Summary
Experienced with retail management, customer service, and team leadership. Utilizes effective strategies to improve store operations and sales performance. Knowledge of inventory management and fostering positive shopping environment.
Overview
12
12
years of professional experience
Work History
Associate Store Manager
Kate Spade
03.2024 - 02.2025
- Oversaw daily store operations, ensuring adherence to brand standards and customer satisfaction.
- Trained and mentored team members, fostering a collaborative and high-performance work environment.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Developed and implemented visual merchandising plans to enhance product presentation and customer engagement.
- Conducted regular performance reviews, providing constructive feedback to improve team productivity and morale.
- Analyzed sales data to identify key trends and optimize product assortment for maximum revenue generation potential.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours, without compromising the budget.
- Effectively resolved escalated customer issues in a timely manner while preserving long-term client relationships.
Associate Store Manager
Tommy Hilfiger
06.2019 - 01.2022
- Oversaw operations of a high-volume retail location of $23 million.
- Analyzed business reports and metrics to identify trends, opportunities, and areas for improvement.
- Maintained operational excellence by overseeing inventory management, cash handling, stockroom organization, and loss prevention initiatives.
- Developed and implemented staff training to drive engagement, efficiency, and service excellence.
- Assisted in creating team schedules, delegating tasks, and managing daily floor coverage.
- Interviewed, hired, trained, and supervised new associates.
- Ensured team productivity, directly impacting sales performance.
- Collaborated with marketing teams on promotional activities, driving foot traffic and revenue growth.
Store Manager
Charlotte Russe
10.2012 - 03.2019
- Managed the $1.8 million Lakewood Store, one of the top-ranked stores in the district for volume and traffic.
- Reduced shrink from 1.6% to 1.4% (Cerritos), and from 1.6% to 0.7% (Lakewood).
- Led the Lakewood store from $1.6MM to $1.8MM in annual revenue, a 12.5% increase.
- Led daily store operations, ensuring optimal inventory management and visual merchandising standards.
- Developed training programs for new staff, enhancing team productivity and customer service skills.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Implemented loss prevention strategies, reducing shrinkage and improving overall profitability.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Elizabeth Learning Center
Cudahy,CA06-2008
Skills
- Visual merchandising
- Team leadership
- Sales analysis
- Staff training and development
- Loss prevention strategies
- Operational efficiency
- Data-driven decision making
- Inventory management
Timeline
Associate Store Manager
Kate Spade
03.2024 - 02.2025
Associate Store Manager
Tommy Hilfiger
06.2019 - 01.2022
Store Manager
Charlotte Russe
10.2012 - 03.2019
High School Diploma -
Elizabeth Learning Center