Janzel Castro
Lothian,MD
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 2 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
4
4
years of professional experience
Work History
Owner/Operator
JM Detailing & Power Washing
07.2023 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Technician Specialist
Twin Boss Construction
01.2020 - 10.2022
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Oversee and secure safe work practices.
- Ensure customer satisfaction in all work completed.
Cook
Juan Cafe Mexican Restaurant
10.2021 - 03.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Sales Representative
Metro TMobile
12.2020 - 09.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Technician
AK American Detailing
07.2019 - 12.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
Education
No Degree - Marketing & International Negotiations
Universidad Metropolitana Honduras
Tegucigalpa, HondurasSkills
Perform necessary construction practices to ensure safe work practices
Able to clean and sanitize for public safety and personal health
Have a broad understanding and capable of preforming multiple tasks in many areas of expertise
Always comply with work scheduling as well as completing work assignments on-time with the highest quality and pride in the work I have was assigned completed to ensure customer satisfaction for return business as a representative of the company
Enjoy being outdoors, car shows, weekend get-a-ways, being at home relaxing and enjoying the simple
I enjoy experiencing all that nature has to offer, camping, swimming, and just everything beautiful. On the weekends, my partner and i like to experience and visit different areas and foods. When at home. i like to cuddle up and just bask in the love shared between two people. I find older and tastefully modified vehicles fascinating to observe difference in taste and opinion
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Owner/Operator
JM Detailing & Power Washing
07.2023 - Current
Cook
Juan Cafe Mexican Restaurant
10.2021 - 03.2022
Sales Representative
Metro TMobile
12.2020 - 09.2021
Technician Specialist
Twin Boss Construction
01.2020 - 10.2022
Technician
AK American Detailing
07.2019 - 12.2020
No Degree - Marketing & International Negotiations
Universidad Metropolitana Honduras
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