Jacob Nickerson
Atlanta,GA
Summary
Hardworking individual with proven relationship-building and team management skills in fast-paced customer service environments. Successful at handling customers wishes with accuracy and impeccable service skills. Strives to meet all of the guests needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Kitchen Hand
Kitty Dare
Atlanta, GA
08.2023 - Current
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Cleaned dishes, pots, pans and utensils.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
Server Assistant
Folk Art
Decatur , GA
08.2023 - 12.2024
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Resolved customer complaints swiftly and professionally when needed.
Server Assistant
The Chastain School
Buckhead, GA
10.2022 - 07.2023
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
Server
Nakato Japanese Restaurant
Atlanta, GA
01.2021 - 10.2022
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Developed strong and lasting resident relationships.
Server
Kazuna
Blue Ridge, GA
08.2020 - 01.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
Server
Kazuna
Blue Ridge, GA
01.2019 - 08.2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
Back of House Team Member
Chic-Fil-A
Blairesville , GA
06.2018 - 08.2018
- Seasoned food according to recipes or personal judgment and experience.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Packed food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locations designated by customers.
- Segregated and removed trash and garbage to place in designated containers.
- Substituted for or assisted other cooks during emergencies or rush periods.
- Distributed food to service staff for prompt delivery to customers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized kitchen equipment, utensils, and work stations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Communications
Young Harris College
Young Harris, GASkills
- Effective customer upselling
- Dining customer service
- High-volume dining
- Service prioritization
- Guest Engagement
- Order Management
- Troubleshooting
- Issue Escalation
- Customer Needs Assessment
Timeline
Kitchen Hand
Kitty Dare
08.2023 - Current
Server Assistant
Folk Art
08.2023 - 12.2024
Server Assistant
The Chastain School
10.2022 - 07.2023
Server
Nakato Japanese Restaurant
01.2021 - 10.2022
Server
Kazuna
08.2020 - 01.2021
Server
Kazuna
01.2019 - 08.2019
Back of House Team Member
Chic-Fil-A
06.2018 - 08.2018
Some College (No Degree) - Communications
Young Harris College