CRM
Japera Porter
Dallas,TX
Summary
Professional history consist of maintaining full-time positions that offered executive challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. I've also specialized in customer Service, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining strong relationships I worked on increasing profitability, the ability to streamline operations, and decrease costs. These all improved organizational efficiency. Which then increased independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kids Activities Instructor
Lifetime Athletic Club
08.2022 - Current
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated supplies and requested purchases to meet activity plans.
- Scheduled movies, entertainment, and other special events, which increased member frequency by 60%.
- Documented preferences and helped develop relevant activities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Assistant Studio Manager/Personal Trainer
Utopia Food and Fitness
06.2021 - 06.2023
- Drove client retention, managing daily classes and individual sessions.
- Managed senior-level personnel working in marketing and increased sales by 40%.
- Educated club members about relationship between nutrition and fitness.
- Built customer loyalty by smoothly executing training initiatives.
- Designed specific workout systems for individual clients based on performance ability.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Implemented marketing strategies to promote studio to potential clients.
- Utilized critical thinking and problem-solving skills to effectively address customer concerns without escalating to upper-level management.
Agent Team Member/Shift Lead
Eye Electronics Inc
08.2019 - 06.2021
- Built performance-oriented culture with satisfied hardworking employees by clearly highlighting employee success, and developing leaders from within.
- Investigated disturbances and notified authorities accordingly.
- Monitored over 100 complex surveillance cameras constantly.
- Documented suspicious activity and events through detailed reports, submitting timely to appropriate authorities.
- Prepared sales reports containing customer information related to products and services purchased.
- Researched methods to boost technology sales by generating leads in need of camera monitoring.
- Assisted with onboarding members to educate on company policies and work systems.
- Utilized well-developed interpersonal and communication talents to work well with upper management, and team members.
Education
Associates of Science -
Collin County Community College
Plano, TX01.2020
High School Diploma -
Richardson High School
Richardson, TX01.2017
Skills
- Project management
- Mentoring/coaching
- Exercise program design
- MS office
- Attention to detail
- Facility monitoring and oversight
- Scheduling
- Data Entry
- Call Management
- Complaint resolution
- Zoho CRM system proficiency
- Reading Comprehension
Certification
- CPR Certified
Software
Timeline
Kids Activities Instructor
Lifetime Athletic Club
08.2022 - Current
Assistant Studio Manager/Personal Trainer
Utopia Food and Fitness
06.2021 - 06.2023
Agent Team Member/Shift Lead
Eye Electronics Inc
08.2019 - 06.2021
Associates of Science -
Collin County Community College
High School Diploma -
Richardson High School