Japera Ratliff
Merced,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
20
20
years of professional experience
Work History
Maintenance Control Specialist
Oakland Unified School District
12.2009 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Clerical Substitute
Oakland Unified School District
08.2006 - 11.2009
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
Student Intern
Oakland Unified School District
08.2004 - 06.2005
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
Education
No Degree - Medical Billing And Coding
Cal Regional
Fairfield, CA10.2024
High School Diploma -
Sojourner Truth Independent Study
Oakland, CA06.2005
Skills
- Fleet Dispatching
- High-Volume Call Centers
- Customer Service and Assistance
- Critical Thinking
- Call Transfers
- Knowledge Base Software
- Clerical Support
- Daily Logs
- Online Systems
Timeline
Maintenance Control Specialist
Oakland Unified School District
12.2009 - Current
Clerical Substitute
Oakland Unified School District
08.2006 - 11.2009
Student Intern
Oakland Unified School District
08.2004 - 06.2005
No Degree - Medical Billing And Coding
Cal Regional
High School Diploma -
Sojourner Truth Independent Study
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