Japhet Romo
Los Angeles,CA
Summary
Dynamic professional with expertise in customer service and safe food handling, honed at Sidie's. Proven track record in enhancing kitchen efficiency and boosting team collaboration. Successfully managed inventory and improved customer satisfaction through effective communication and problem-solving skills. Adept at maintaining high standards of cleanliness and organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Preparation Worker
Sidies
07.2024 - 07.2025
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored and maintained required food temperatures for safety.
- Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Prioritized health and cleanliness, thoroughly cleaning kitchen surfaces and equipment.
- Lifted and carried heavy materials.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assisted in setting up and breaking down kitchen stations.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Followed food safety practices and sanitation guidelines.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Manager
Dispensary
06.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Increased sales of promotional items by informing customers about current offers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Food Preparation Worker
Vegan Kitchen
05.2017 - 01.2020
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Food Deliverer
Postmates
09.2017 - 09.2018
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
- Managed multiple food orders simultaneously, prioritizing tasks based on urgency and proximity.
- Demonstrated flexibility in adapting to various restaurant procedures for seamless pickup experiences across different establishments.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
High School Diploma -
Larchmont Charter School
Los Angeles, CA05-2017
Skills
- Customer service
- Safe food handling
- Equipment sanitation
- Team collaboration
- Display restocking
- Accurate cash handling
- Records management
- Vegetable and fruit preparation
- Sales management
- Product management
Certification
ServSafe, Sidies, 2024-2025
Languages
Spanish
Limited Working
Timeline
Food Preparation Worker
Sidies
07.2024 - 07.2025
Manager
Dispensary
06.2022 - 05.2023
Food Deliverer
Postmates
09.2017 - 09.2018
Food Preparation Worker
Vegan Kitchen
05.2017 - 01.2020
High School Diploma -
Larchmont Charter School