Ester Costa
Deerfield Beach,FL
Summary
Motivating manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager
Fusion Chiropractic Spa
05.2023 - Current
- Maintain regular contact with existing and potential customers, addressing inquiries and ensuring satisfaction.
- Consistently exceed patient goals, achieving 120% of quota in the last fiscal year.
- Maximized performance by monitoring daily activities and mentoring team members.
- Collaborate within a team environment, sharing insights and coordinating efforts to maximize overall sales performance.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Cardroom Assistant
Mizner Country Club
10.2022 - 05.2023
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Customer Service Associate
Publix
06.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Manager
We Woof Grooming
01.2019 - 06.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges by implementing appropriate solutions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL06.2018
Skills
- Project Management
- Sales and Marketing
- Verbal and Written Communication
- Customer Relationship Management
- Staff Development
- Quality Assurance
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Manager
Fusion Chiropractic Spa
05.2023 - Current
Cardroom Assistant
Mizner Country Club
10.2022 - 05.2023
Customer Service Associate
Publix
06.2021 - 11.2021
Manager
We Woof Grooming
01.2019 - 06.2020
High School Diploma -
Monarch High School
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