JAPNEET VIJ

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Managed multiple strategic projects with numerous sub-projects or workstreams.

· Currently leading a multifaceted project involving QR codes on garments, overseeing aspects such as customer experience, UX/UI enhancements, marketing strategies, and project management to further innovate the offerings.

· Leveraged data analytics to monitor QR code usage and customer engagement, translating insights into actionable strategies that drive product enhancements and revenue growth.

· Successfully led the implementation of cryptocurrency as a form of payment method in our physical stores, enhancing our digital strategy and increasing payment options for customers

· Achieved a more than 50% increase in customer adoption rate this year compared to the initial years of the program's launch

· Conducted A/B testing to optimize QR code performance, experimenting with different designs, placements, and user interfaces to identify the most effective strategies for customer engagement

· Played a pivotal role in creative development, overseeing the creation of compelling marketing assets that resonated with the target audience, resulting in increased brand engagement and customer retention

· Produced board of directors’ presentations that effectively communicated the digital strategy's impact on business development, fostering a clear understanding of the company's digital initiatives

· Delivered compelling presentations to the senior leadership team, highlighting the progress, challenges, and opportunities within the digital strategy and business development domain

• Managed and represented as a single point of contact for 3 major projects, handling 90% of all client communications.
• Researched and led digital projects that fit into the broader company pillar of 'Leading with Digital' including Web3.0 projects like Metaverse, Roblox, NFTs and Cryptocurrency projects.
• Managed projects in collaboration with Snapchat to launch AR feature that impacted KPIs like ATB, and AOV.
• Worked on new revenue generating projects including Outlet.com and new forms of payment.
• Acted as a project manager and communicated with procurement, finance, and other teams to prioritize the strategies.

• Managed and represented as a single point of contact for 3 major projects, handling 90% of all client communications.
• Researched and led digital projects that fit into the broader company pillar of 'Leading with Digital' including Web3.0 projects like Metaverse, Roblox, NFTs and Cryptocurrency projects.
• Managed projects in collaboration with Snapchat to launch AR feature that impacted KPIs like ATB, and AOV.
• Worked on new revenue generating projects including Outlet.com and new forms of payment.
• Acted as a project manager and communicated with procurement, finance, and other teams to prioritize the strategies.

• Acted as a scrum master within the Mobile Agile Release Train leading several key enhancement projects.
• Gathered business needs using interviews, business process documents, survey analysis and documented requirements.
• Collaborated with Marketing, UX on several Digital Ad Campaign projects using Adobe Campaign tool.
• Collaborated with architects, developers, and SMEs to analyze tradeoffs and actively mitigate potential risks.

• Worked closely with corporate leadership to identify business needs and performed cost-benefit analysis.
• Maintained the defect backlog in JIRA for project and prioritized stories based on the work to be done.
• Conducted daily Agile Scrum stand-up meetings with the offshore team of developers and testers.