Japneet Kaur

-Managed daily administrative operations, ensuring efficiency in patient scheduling and front-desk services.

-Supervised office staff, conducted performance evaluations, and provided training on healthcare policies.

-Oversaw medical billing, insurance claims processing, and financial record-keeping.

-Ensured compliance with HIPAA regulations and Kaiser Permanente’s operational standards.

-Implemented workflow improvements, reducing patient wait times and increasing service efficiency.

-Coordinated with healthcare providers and department heads to streamline patient care processes.

-Maintained inventory of medical supplies and office equipment to support smooth clinic operations.

-Addressed patient inquiries and concerns, ensuring high levels of customer service and satisfaction.

-Assisted healthcare administrators in managing patient records and coordinating office procedures.

-Shadowed medical office managers and learned about healthcare regulations and compliance.

-Helped with scheduling appointments and processing insurance paperwork

-Supported staff in preparing reports and organizing financial documentation.

-Participated in process improvement initiatives to enhance patient service efficiency.

-Developed positive relationships with patients by providing exceptional customer service during registration, appointment scheduling, and followups.

-Organized staff training sessions on new software systems that resulted in increased proficiency among team members.

-Streamlined patient registration process by implementing an efficient digital system that reduced wait times.

-Compiled data on patient outcomes to assist management in informed decision-making regarding healthcare programs and services improvement