Japonica Williams
Mobile ,AL
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Experienced with handling medical deliveries, ensuring timely and secure transport of specimens and supplies. Utilizes expertise in route optimization and adherence to healthcare protocols to maintain service quality. Track record of effective communication with medical staff and flexibility in adapting to changing delivery requirements.
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Nursing Assistant
Spring Hill Hospice
Mobile, AL
05.2024 - Current
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities to enhance comfort and dignity.
- Trained new staff on protocols and best practices to improve team efficiency and service quality.
- Streamlined documentation processes, ensuring accuracy and compliance with regulatory standards.
- Mentored junior staff, fostering professional development and enhancing team performance.
Medical Courier
MedTrust Express LC
Mobile, AL
02.2024 - 05.2026
- Delivered medical supplies and specimens to healthcare facilities efficiently and on time.
- Maintained accurate logs of deliveries and pickups to ensure compliance with regulations.
- Collaborated with dispatch team to optimize delivery routes and minimize delays.
- Educated staff on proper handling procedures for sensitive medical materials.
Certified Nursing Assistant
Mobile Infirmary Hospital
03.2021 - 12.2024
- Respond to patient’s call lights per shift in a timely and efficient manner, determining need and providing care. Observed physical and emotional changes and reported patient conditions to nurses. Followed LPN or RN instructions for range of motion activities for patients.
Claims Adjuster
CNC Catastrophe & National Claims
06.2023 - 03.2024
- Analyzed information gathered by investigation and report findings and recommendations. Examined claims form and other records to determine insurance coverage. Examined titles to property to determine the validity and act as company agent in transactions with property owners. Interviewed or corresponded with claimants to correct errors or omissions and to investigate questionable claims. Investigated and assessed damage to property.
Human Resources Coordinator
Alorica
Mobile
08.2018 - 03.2020
- Managed recruitment processes, ensuring alignment with company culture and strategic goals.
- Coordinated onboarding programs to enhance new employee integration and retention rates.
- Developed training materials and facilitated workshops for staff development initiatives.
- Streamlined HR processes, improving efficiency in payroll and benefits administration.
- Collaborated with leadership to address workforce planning and talent acquisition strategies.
Education
Associate of Science - General Education
Bishop State Community College
Mobile, AL05.2025
MBA - Human Resources Management
Faulkner University
Montgomery, AL05-2025
Certified Nursing Assistant -
Saad Health Care
07-2021
High school diploma - undefined
Mary G. Montgomery high school
08-2014
Skills
Patient care
HIPAA compliance
Direct patient care
Attention to confidentiality
Clean driving record
Route planning
Handling pharmaceutical materials
Critical thinking
Claims investigation
Active listening
Highly motivated
Claims processing
Attention to detail
Data entry
Time management
File organization
Document management
Certification
- CNA - Certified Nurse Assistant
- HIPPA Certification
- BLOODBORNE PATHOGENS Certification
- CIE - Certified Insurance Examiner
Timeline
Certified Nursing Assistant
Spring Hill Hospice
05.2024 - Current
Medical Courier
MedTrust Express LC
02.2024 - 05.2026
Claims Adjuster
CNC Catastrophe & National Claims
06.2023 - 03.2024
Certified Nursing Assistant
Mobile Infirmary Hospital
03.2021 - 12.2024
Human Resources Coordinator
Alorica
08.2018 - 03.2020
High school diploma - undefined
Mary G. Montgomery high school
Certified Nursing Assistant -
Saad Health Care
Associate of Science - General Education
Bishop State Community College
MBA - Human Resources Management
Faulkner University